"The thing I appreciate most about Clarus is that I can hear the patient’s voice when they’re leaving a message. I can get a sense of whether there’s something that’s truly urgent that needs to be acted on right away.”
“We were using a traditional answering service where a human operator was answering the phones. It was not working for us after a while because it was up to the discretion of that operator, whether it was an emergency based on what the patient said.”