“To deliver the services our customers need, staff may have to be on call or work overtime, which entitles them to different levels of additional payments. Since these hours fall outside the standard shift patterns managed in Cezanne HR, the information was being recorded separately and it was proving extremely …

“We’d been going through a period or reorganisation and consolidation; but, also undertaking preparation for sustained growth. Because of these changes, we felt we needed to take a more holistic view of the business, and share best HR practices across the entire global workforce.”