CenturionCARES has been enhancing those customer interactions as a valued partner to financial institutions, public and private utilities, enterprises, and government agencies nationwide. Each CenturionCARES software solution is tailored to compliment and strengthen those connections, whether through automated or live agent interaction.
"CARES Quality Assurance for training, using the Scorecards and Screen Recording, has really improved our KPIs. Literally from 30% to 7% abandon rate, first call resolution is up to 94%, a lot of efficiencies gained with that coaching ability.”
Read CenturionCARES Reviews, Testimonials & Customer References from 4 real CenturionCARES customers.
Watch CenturionCARES Customer Videos to learn why 1 businesses chose CenturionCARES.