CENTRL Inc. FAQs

  • Who is CENTRL Inc. best for - their role(s) within what kind of companies.

    Companies who rely on vendors and allow them access can use Vendor360 to reduce risk on a single, user-friendly dashboard.

  • How does CENTRL Inc. benefit them?

    CENTRL's Vendor360 provides clear oversight into the third-party risks facing your company by proactively identifying, assessing, and remediating third-party risk throughout each stage of the vendor lifecycle. Save time. Reduce risk. Prevent devastating breaches.

  • How technical do users need to be to use CENTRL Inc.'s software?

    CENTRL's products are made to be user-friendly for any technical skill level.

  • What makes CENTRL Inc. a leader in this space?

    Vendor360, CENTRL’s Vendor Risk Management Software, streamlines the entire process of managing the 3rd party risk lifecycle. Through centralized, easy-to-use workflows, and powerful internal and external collaboration capabilities, Vendor360 provides you with the tools and content needed to identify, manage, assess and mitigate third party risks across all stages of your organization’s vendor life-cycle.

  • What kind of features can customers expect CENTRL Inc. to release in the near future? And longer term?

    Benefit from a Single, Centralized Vendor Directory: manage all vendor information-- from documents, to policies, to risk profiles--in a single, centralized, cloud-based platform, leverage attributes like criticality and inherent risk levels to segment vendors into multiple risk tiers.

    Manage New Vendor Selection an Onboarding: streamline pre-contract inherent risk analysis for new vendors by sending surveys and questionnaires to multiple internal teams, segment vendors into multiple tiers based on attributes such as criticality and inherent risk, use inherent risk analysis to conduct detailed vendor due diligence and assess appropriate vendor controls.

    Automate Ongoing Risk Assessments, Audits and Monitoring: leverage our integrated industry standard templates like SIG and AITEC--or upload your own existing, proprietary questionnaires, publish "one-time" or create a recurring schedule to automatically send out the appropriate questionnaire.

    Provide Third Parties With a Robust Application to Respond: provide vendors and third parties with access to Vendor360 at no cost, giving them access to your Vendor360 instance negates the need for version control, emails, and miscellaneous attachments.

    Streamline Evaluation of Third-Party Responses: evaluate responses on multiple dimensions and auto-score via our flexible scoring engine, clarify questions, resolve issues and collaborate in one application.

    Manage Issues and Track to Remediation: identify and raise the visibility of issues at a question or section level, capture important details about specific issue severity, resolutions recommendations and issue status.

    Gain Insights and Monitor Third Party & Vendor Risk Trends with Analytics: gain comprehensive visibility into trends, risk, and status of third parties, compare performance, score, and risk of third parties and run cross-vendor comparisons, leverage deep search capabilities to quickly and easily find relevant items.

  • Which popular or common software does CENTRL Inc. integrate with?

    Oracle, Salesforce, SAP, Dropbox, Slack, Zendesk, Pardot, AWS S3, Workday, ServiceNow, Jira, Slack, and more.

  • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for CENTRL Inc.. If it's not simple, use broad estimates or ranges for typical setups.

    Pricing available upon request. Whether you're a startup, mid-size company or enterprise, pricing is built to scale and grow with you.

  • Does CENTRL Inc. offer a trial or free download available?

    To ensure our customers are satisfied with their decision CENTRL offers a free trial and custom demo available as part of the evaluation process.

  • Does CENTRL Inc. offer any kind of training/education for their product?

    3-hour training delivered remotely
    Online Resource Center with help materials including video and FAQs

  • Describe the implementation process and timeline for CENTRL Inc. software.

    Support from implementation project manager
    Online portal to file support tickets
    In application chat support
    Phone support during AU working hours

  • What are the CENTRL Inc. support options? List all.

    Every license includes online support portal, user acceptance testing (UAT) environment for onboarding, training videos, interactive webinars, and more.

    Additionally named support contact, with phone in addition to support portal; live training; dashboard customizations; and an dedicated sandbox/UAT environment for ongoing training, organizational learning, and validation of new product features before deploying to production is available.

    CENTRL provides a white-glove approach to support and customer service. Don't just take our word for it.

    "We come to CENTRL with problems and they provide us with solutions, sometimes even better solutions than we thought up ourselves. That is really where having CENTRL as a partner has helped us improve the service that we provide to the Group.” - Anna Colombatti, Head of Operational Due Diligence, Architas