Within COMS world-class data center, Catalogic has delivered an 85 percent gain in labor efficiency just by slashing the time needed to monitor its managed services. What once required a full-time, 40-hours per week support engineer can now be handled in just five hours. As a result, COMS can allocate its valuable resource to support other critical areas of the business and enhance customer service.
With volumes reaching 5 TB, Peak Vista recognized it needed a smarter way to protect that data – one that would improve efficiency, cut costs, and increase reliability. In conjunction with a larger commitment to NetApp® storage across its IT infrastructure, Peak Vista looked carefully at Catalogic DPX data protection software. The combined solution with Catalogic DPX and NetApp’s high-performance disk storage delivers zero-impact backup, data de-duplication, instant restores, data replication, and support for disk, tape, and physical and virtual servers. It’s flexible enough to work in mixed primary storage environments while consolidating backup processing to a single user interface.
Panasonic Europe together with European Partner, IS4IT began to research products. They gathered requirements and examined the market to find the best fit for their environment. Business continuity at their remote sites was a major priority as the sites could not operate if the site went down or if they continued to experience data loss.
Finding the time to manage three systems was an ongoing frustration. The situation was not sustainable and with data volumes continuing to grow, the team explored options starting with their storage requirements. Initially, se² deployed three NetApp FAS systems, migrated 120 TB of data, and implemented Catalogic DPX software. Very quickly, they were impressed with the solution. Restoring files for users is one of the recurring activities on the help desk. Previously, this often required requesting a specific tape be mounted and then the time to find the file on the tape. With Catalogic DPX, the Instant Access functionality allowed support to provide a fast response, restoring the file in just minutes after collecting the details from the requester.
Three features played a key role in the decision for the Catalogic solution: integrated Exchange recovery, snapshot-based recovery of virtual machines and bare metal recovery. Jens Hannemann, a backup and recovery specialist in Holger Czelk’s team, is especially impressed with this last feature. “With bare metal recovery, our backup medium effectively contains a tiny version of all the components we need for recovery, including the operating system, applications, user data and links to the database. That means that we can recover a failed server in 15 minutes.” This process used to take ten hours on average. The time saved on email recovery is equally impressive. “We simply start Catalogic, map the required backup, start Exchange recovery and choose the components we want to recover — and that’s it. The whole process is often completed in just 15 minutes, compared with 14 hours with the old solution,” the backup specialist explains. He and his colleagues use the time saved for technological innovations, substantially improving the support they provide for the university’s research and teaching activities.
Team Leader, IT Service Center, University of Lubeck
Instead of devoting three administrators each day to backups, AvMed was able to cut that staffing requirement dramatically. “Essentially, I’m the only one who needs to manage this,” Rodriguez said, “and on most days, it only takes me about 30 minutes. We’re able to support hybrid environment with lots of different operating systems — from Novell NetWare to Linux and UNIX — but it’s a very stable setup for us. We can support our legacy systems as well as Microsoft Exchange 2010.
Beyond the lack of usability, Howard noted that BAC’s backup windows continued to expand — to a point where they could not complete timely backups of its Microsoft Exchange and Microsoft SharePoint data and numerous SQL databases. “We were backing up 5 TB of data to a combination of tape and disk. We were using some de-duplication but it wasn’t nearly as effective as the Catalogic solution and was another piece of equipment that needed to be managed. Occasionally, we had to perform a restore — and our results in those efforts were inconsistent. Essentially, we knew that backups were a problem that we needed to address.”
At the beginning of 2013, various new backup solutions were reviewed in cooperation with the company’s IT partners, SMP Management AG. A decision was quickly reached in favor of Catalogic. While reduced back-up windows played an important role, the deciding factors were the ability to restore data quickly and the system’s easy setup and operation. “Other solutions would have been much more complicated and time-consuming. By contrast, we can operate the Catalogic solution using a single console – just one right-click and all is done,” says Lorenzen. “What mattered to us most, though, is that we can use our backup system to restore the servers in a very short time if our main data center here goes down – and unlike other providers, Catalogic already includes this feature,” he adds.
First, UFA virtualized 80% of its server landscape to cope with data growth and more importantly to increase storage efficiency — creating about 200 virtual machines in the process. Server virtualization generated the need for a new, more efficient backup solution, as increased resource utilization on the MetroCluster reduced capacity available for backups. UFA’s IT organization had a clear set of their requirements.
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