"I don't do this very often, but I must compliment you and your team for the impressive package of good product and good communication. I very rarely find this. So often I try to use a tool to make us more effective only to find that it actually gets in the way. CaseComplete stands out for me because I was able to get started immediately even though I am not an expert in use case modeling. The [Roadmap] on the Start Page was key to getting up to speed quickly. Most tools open up with an array of tool bars, widgets and tree structure that leaves you wondering where to start. With some basic use case knowledge we are already seeing value in the tool on a small project to develop our discounts module."