We are a 450 bed acute care hospital. We selected CareWare over one of the more established companies in 2006. It is, in retrospect, a great decision. Both CareWare and its customer support has been exemplary. CareWare and its related modules are fast becoming the nerve center of Nursing Management at Good Shepherd.

Care Systems was selected amongst several other competitors at KFSH-D after a very stringent selection process. Care Systems provides a complete suite of Workforce Management modules to King Fahad Specialist Hospital-Dammam (KFSH-D) offering the best workforce optimization capability embedded in the most modern technology in a web based solution. The capability includes simplifying scheduling, Hijri Calendar, interfacing between HR and HIS, enabling employee communication via email, SMS, or in system communications, and facilitating many administrative tasks. Care Systems’ software has significantly added both financial and operations benefits to our hospital. Absenteeism management and Overtime control with Executive real-time Business Intelligence Dashboard’s have helped me and Nursing departments a lot. Care Systems delivered a rapid, smooth and successful implementation of Scheduling and Patient Acuity based on NHPPD/Census. Interfacing with KFSH-D HIS and Oracle ERP system was seamless and completely automated. Overall KFSH-D was pleased with the Care Systems performance and are happy to be a part of their initial success in KSA.

When there are gaps in the schedule, staff can now see there are open shifts for themselves, from within the facility or remotely, so they can go ahead and sign up. This saves us the time and stress of having to try and call staff at the last minute to cover the schedule. It also saves us money since before we’d otherwise have to resort to agency staff.

Over a single week, their staff interviewed, conducted group meetings, and quickly came up with a detailed specifications list that we were able to approve. We had many unique needs as well as extremely complex pay rules, but they got things going in under 6 months, and reduced our payroll errors to zero and hours of time keepers by 480 per month.

We selected CareWare over the incumbent and much larger vendor since they were committed to serving our special needs, and had succeeded above expectations at the Missouri Department of Mental Health and addressed the common interfacing challenges with our SAMII HR and Payroll Systems. They exceeded our expectations as they had done elsewhere in the State two years ago.

The staff are ticking with CareWare because the product and support are fantastic. The collaborative work has been unparalleled. We are quite a cynical bunch at the National Health System and we like things proven before we take them on board. In our initial meeting there was a lot of, Can it do X,Y and Z and the answer was always, “Of course.” We took that with a pinch of salt at that time, but they always did anything they promised to do.

In a very complex scheduling environment, CareWare simplifies and standardizes the scheduling practices for different facilities while increasing the transparency and reporting for executive management.

We needed Care Systems to do a lot of enhancements to suit our work flow and every time Care Systems delivered the new functionalities as per our requirement on time.

By reducing our use of agency staffing from 21 to 14.5 FTEs, we saved $400,000 this year— thereby minimizing our reliance on external staffing and improving continuity of care.