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  • 4.8 / 5.0 (917)
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Read 32 Capsule reviews and testimonials from customers, explore 23 case studies and customer success stories, and watch 5 customer videos to see why companies chose Capsule as their Customer Relationship Management (CRM)

Capsule was launched in 2009 following the founders'​ frustration with existing CRM services that were either overly simplistic or far too complex for most businesses. They believe the value of a modern CRM lies in the ability to help businesses stay organized, know more about their customers, build strong relationships, and to make the most of sales opportunities, all while minimizing user input. They built Capsule to deliver on these values and today Capsule is used by thousands of businesses of all sizes all over the world.

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Customer Rating Review Scorebased on 1639 reference ratings
4.8/5.0 (1639)
  • 2025
    Winter 2025Rising StarCRM Software
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32Testimonials

  • “The research team is superb at holding information in their heads. In the early days we used to make mental notes about who called and when was best to call them back."

    David WalshCase Management and Training Support Lead
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23 Case Studies

  • How Time Assist and Capsule CRM are transforming small business operations

    Jaanika OkkManaging Director
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5 Customer Videos

4 more videoscurrently locked

Additional Capsule Information & Resources

Read Capsule Reviews, Testimonials & Customer References from 32 real Capsule customers.

Browse Capsule Case Studies, Customer Success Stories, & Customer References from 23 businesses that use Capsule.

Watch Capsule Customer Videos to learn why 5 businesses chose Capsule.

FeaturedCustomers has 1,846,765+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.