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Capsule

Read 39 Capsule reviews and testimonials from customers, explore 32 case studies and customer success stories, and watch 9 customer videos to see why companies chose Capsule as their Customer Relationship Management (CRM)

Capsule was launched in 2009 following the founders'​ frustration with existing CRM services that were either overly simplistic or far too complex for most businesses. They believe the value of a modern CRM lies in the ability to help businesses stay organized, know more about their customers, build strong relationships, and to make the most of sales opportunities, all while minimizing user input. They built Capsule to deliver on these values and today Capsule is used by thousands of businesses of all sizes all over the world.

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  • 39 Testimonials View
  • 32 Case Studies View
  • 9 Customer Videos View
Customer Rating Review Score based on 2137 reference ratings
4.8/5.0 (2137)
  • Winter 2026 Rising Star CRM Software

39Testimonials

  • "We run all task management through Capsule. We use it to keep on top of each stage of our processes, and to manage projects."

  • “Things would fall through the cracks all the time. I didn’t have an adequate way of tracking who I needed to contact and when so I would miss opportunities.”

  • “A lot of our clients have had a go with tools like Salesforce or HubSpot, They found them too complicated, especially for everyday salespeople. So they never stuck.”

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32 Case Studies

  • Time Assist grows Capsule-related revenue from 31% to 61% with Capsule

  • Family Wise saves £5,000+ per missed opportunity with Capsule

  • O'Leary Publishing - Customer Case Study

31 more case studies currently locked

9 Customer Videos

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Additional Capsule Information & Resources

Read Capsule Reviews, Testimonials & Customer References from 39 real Capsule customers.

Browse Capsule Case Studies, Customer Success Stories, & Customer References from 32 businesses that use Capsule.

Watch Capsule Customer Videos to learn why 9 businesses chose Capsule.