CallFire presents a number of call center functionalities to track business activities and automate outbound campaigns. These key features include developer API, cloud call center, IVR, call tracking, text messaging, and voice broadcast.
CallFire provides your agents complete customer notes and history in a single interface by integrating with your Excel spreadsheets and CRM. The application supports real-time reporting and unlimited call transfers. It also allows you to add custom scripts, play prerecorded voicemail messages, and record calls.
Text messaging and voice broadcasting tools permit you to send vital alerts, notifications, updates, and promotions to your employees and customers. Reporting and call tracking features help you to track and evaluate all campaign results. On CallFire’s IVR (Interactive Voice Response) module, you can set up payments, appointment reminders, polls, and surveys for both outbound and inbound uses. The IVR functionality includes features such as analytics, results tracking, call recording, phone surveys, call routing, and auto-attendant.
CallFire offers several helpful tools including setting up your call center in the cloud and unlimited call transfers, and allows you to view customer history, notes, and call statistics on a single screen. In addition, your team can track calls, use the autodialer to simultaneously dial four numbers, utilize the text to speech feature to send customized messages, aggregate data and produce reports, and create their own intelligent SMS and voice applications with a developer API.
CallFire offers text and voice solutions that businesses can leverage to communicate with their customers and prospects. Tools include IVR services, call tracking, text messaging, voice broadcast, and a cloud call center which are normally costly to develop internally and need technical expertise and hardware to implement. The vendor’s easy-to-use software makes enterprise-grade communication technology more affordable and accessible for businesses of all sizes.
CallFire presents a self-service module for small and medium-sized companies and an API for businesses that possess the capabilities to implement it. The vendor’s one-to-many technology is easy to utilize and intuitive even for lay users. You can sign up for a convenient pay as you go package or opt for a cost-effective subscription plan as per your needs. Finally, the provider offers you training and guidance on phone, email, and chat on how to create and implement your text and voice campaigns.
CallFire offers 5 pricing plans. You can save 20% with annual pricing.
Pay As You Go Plan - 5¢ per minute/text
Lite Plan - $99/month
Startup Plan - $199/month
Grow Plan - $299/month
Pro Plan - $599/month
All Plans Include:
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