CaféX is about making together happen. They help companies accelerate business results by engaging customers, partners and employees in new and impactful ways. They believe that digital engagement should be tailored to each person's wants and needs. Customers and partners should be able to choose when, how, and where to interact with a company's services. Employees should be able to collaborate effortlessly through video, chat, and screen sharing. And the transition from an app to a live person should be as simple as tapping a button.
“For the attorney’s side of the client conversation, we initially piloted some commercial video conferencing solutions, but found that any download, update, or configuration steps – such as turning microphones and cameras on and off – tended to confuse the users. When we moved to a WebRTC-based platform, these barriers melted away. The attorney simply opens the meeting link on their computer or tablet at the scheduled time, and the conference just works.”
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