CaféX is about making together happen. They help companies accelerate business results by engaging customers, partners and employees in new and impactful ways. They believe that digital engagement should be tailored to each person's wants and needs. Customers and partners should be able to choose when, how, and where to interact with a company's services. Employees should be able to collaborate effortlessly through video, chat, and screen sharing. And the transition from an app to a live person should be as simple as tapping a button.
"Our goal is to ultimately get our online users to register on mypixel platform and to assist with any questions they may have regarding the product. CaféX Live Assist for Dynamics 365 helps us respond to users quickly and reduce wait time. Our agents are able to transfer chat conversations to one another depending on their level of expertise in Marketing, Sales or Support."







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