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Datalink is an IT services provider that helps organizations transform technology, operations and service delivery to meet business challenges. Datalink will be able to offer an even broader portfolio of solutions to help connect you to a smarter way of doing business. More than ever, they can help their clients embrace IT transformation through Intelligent Technology Solutions.
Key Information Systems (KeyInfo) is a leading regional systems integrator, with world-class compute, storage, networking solutions and professional services for the most advanced software-defined data centers. KeyInfo™ delivers the industry’s best systems by combining advanced technology services with the industry-leading products and resources of IBM, HPE, Cisco and other select partners. They focus on serving the needs of their clients in order to deliver bottom-line results and long-term business value.
Provana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience across the collection life cycle. Provana delivers products like compliance management system, collection resolution apps, speech analytics platform, business analytics dashboards and a reliable workforce specifically trained for your needs. Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%
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