“The relationship is also another key deciding factor in the vendor selection for our critical business applications, and we need to be able to meet our Account Manager face to face and understand each other's needs from both sides of the business to meet a common ground which is mutually beneficial for both parties. Chris Taylor is exceptional at this and always takes time to check in, meet for coffee and arrange a social event where the barriers can be removed and honest, open, frank discussions can take place to help understand the customer's needs. This is becoming a rare commodity.”