"By giving us commercial efficiency, the Sefolleng project has changed the public face of City Power. Our new systems ensure that our employees can share information and collaborate using tools with which they are familiar. As a consequence, response and repair times have been slashed. Also, management is able to measure employee productivity and adjust key performance indicators in ways that enable continuous improvement across the business. Having seen Sefolleng’s positive impact, our directors are now requesting dashboard facilities to keep themselves up to date in with improvements in the business. So, Sefolleng has significantly improved the status of IT within the business as a whole."