Brightly Software FAQs

  • Who is Brightly Software best for - their role(s) within what kind of companies.

    Dude Solutions is designed to help every member of the operations team from facility managers to technicians to directors and even IT professionals. We specialize in working with educational institutions (K-12, independent, colleges and universities), local government, manufacturing companies, healthcare organizations, senior living communities, clubs and associations, as well as other types of organizations.

  • How does Brightly Software benefit them?

    Our software inspires better work for better lives. With easy-to-use, mobile tools for maintenance, asset, energy and IT management, and more, workdays are less stressful, operational costs are saved and everyone benefits from increased efficiency. Client have reported 10% savings on operational costs, 15-20% time savings and increasing asset lifecycle by 35%.

  • How technical do users need to be to use Brightly Software's software?

    Not at all. If you can search or shop online, or use a smartphone app, then you have the core skills needed to use our user-friendly CMMS (or computerized maintenance management system). In fact, our software is mobile, so it’s accessible on any device at any time.

  • What makes Brightly Software a leader in this space?

    With the world's smartest operations engine built from 18+ years of operations data, Dude Solutions offers the best data-driven system to easily track, manage and report on work with mobile capabilities. We also have a growing community of 10,000+ clients, supported by 500+ dedicated employees, including our Legendary Support Team.

  • Who are Brightly Software's biggest competitors (3-5 companies)?

    eMaint, Maintenance Connection, IBM Maximo

  • How/why is Brightly Software better than those competitors (or most others in their market)? What about Brightly Software is unique, stronger, easier, etc.?

    Our solutions are mobile and easy to use, our client support is always available via phone, email or chat, and our solutions are tailored to specific industry needs. Dude Solutions is your partner to do your best work today — and prepare for tomorrow.

  • What kind of features can customers expect Brightly Software to release in the near future? And longer term?

    Our software is always improving, getting smarter everyday with new features for mobile tracking, community engagement and IoT capabilities just to name a few.Our software is priced based on your industry and type of facility or organization, whether per user, per unit, etc. Schedule a demo to learn more about our pricing.

  • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Brightly Software. If it's not simple, use broad estimates or ranges for typical setups.

    Our software is priced based on your industry and type of facility or organization, whether per user, per unit, etc. Schedule a demo to learn more about our pricing.

  • Does Brightly Software offer any kind of training/education for their product?

    We have a range of training and ongoing education programs. From implementation support with online classes and group training to our 24/7 online help site, we’re there every step of the way. We also offer professional services, including facility condition assessments, data gathering and input, and preventive maintenance to improve your utilization of our solutions. Dude University

  • Describe the implementation process and timeline for Brightly Software software.

    Dude Solutions has refined a highly streamlined implementation and communication process for our clients led by our Client Services team guiding you each step of the way. Our implementation process can take anywhere from a few weeks to a few months and involves the following actions: assessing your needs, prioritizing a list of what should occur when and how, planning a cadence of tasks and communication, executing that plan, then maintaining your success with continual support.

    The specific steps within that process include an orientation call, data collection and review; team training, product and feature training; and then help releasing the software to your organization. Once it's live, you will be assigned to a Client Success Representative to contact when you need help and to review your goals periodically. We also offer on-site implementation services to get you up and running as quickly as possible.

  • What are the Brightly Software support options? List all.

    Every client has access to our Legendary Support Team, which is just a phone call, email or chat away. In addition, you will be assigned a Client Success Representative to monitor implementation and ensure you’re meeting your goals after the system is live.