"One of the great things about Brain Lake is the passion & delight they bring to the table. When telecoms company stc Bahrain adopted the motto ‘Lets go forward’, it kicked off an initiative set to transform the country’s B2B telecom sector and empower customers with smarter, best-in class services by the end of 2021. The company, founded in 2010, is known as a disruptor in the market, and has been leading the way for innovation for some time. We’re very customer-centric. We’ve won multiple awards for customer service, and with Salesforce, we’re getting ready to take it to the next level. The pandemic had a major impact on finance, but by staying close to customers and giving them incentives to pay a percentage of their outstanding bills we made it through. With more people working from home we also ramped up our service and product portfolios, rolling out more cyber security solutions for example.To react quickly to change, stc Bahrain relies on agile technology and rich customer insights. We wanted to implement touch points to operate & increase agility and resilience. The company kicked off its digital transformation in 2020 by revamping the B2B website / portal with Brain Lake. Impressed with its user-friendly interface, flexibility, and scalability, it extended its functionality with the B2B dedicated mobile app in December 2020. Their design partner Brain Lake helped to customize and roll out the solution, running weekly workshops to understand stc Bahrain’s business goals and optimize the platform accordingly. One of the great things about Brain Lake is the passion & delight they bring to the table. Our users are very happy with the new design outcome and we’ve now learned to configure it in-house.”