“We identified many groups that worked on technology and new solutions, and our team moved forward with four of them. Out of those four, BotsCrew was chosen as the leading company for chatbot solutions. We also talked to a couple of their prior clients, and the team was heavily recommended. …

“We weren’t in the market yet but wanted to build a chatbot that could answer support questions. We had to anticipate what kind of support questions we’d be facing once we entered the market. Together with BotsCrew, we did a Discovery phase to figure out what could be the topics. …