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"I love the Blameless product name. When you have an incident, "Blameless" serves as a great reminder to not blame anything or anyone (not even yourself) and just focus on …
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"It's impossible to not have incidents, but we can mitigate their impact by regular training and checking that our knowledge on how the process works is crystal clear."
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"Recreating an incident's timeline at Segment used to be incredibly messy. It was hard to know what metrics every person looked at, what remediations were taken, & even determining the …
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