BlackLine FAQs

    • Who is BlackLine best for - their role(s) within what kind of companies.

      BlackLine helps Accounting and Finance teams—from staff accountants to accounting management to the controller and CFO—better manage end-to-end close processes, no matter their company size or industry.

    • How does BlackLine benefit them?

      BlackLine’s solutions for financial close management, accounts receivable automation, and intercompany accounting help organizations move to modern accounting by unifying their data and processes, automating repetitive work, and driving accountability through visibility. By reducing the time, risk, and cost inherent in unsustainable, manual accounting processes, BlackLine helps Accounting and Finance free up their time to focus on analysis and business partnering.

    • How technical do users need to be to use BlackLine's software?

      A technical background is not required to use BlackLine. BlackLine’s solutions offer best-practice templates and out-of-the-box match rules which can be easily configured by users to meet business requirements.

    • What makes BlackLine a leader in this space?

      BlackLine is a recognized leader in cloud financial close solutions by industry analysts and our customers. As a pioneer in the cloud financial close space, our global team of BlackLine experts and network of over 75+ strategic partners have decades of experience in digital finance transformation and effectively implementing finance technology solutions across companies of all sizes and industries. BlackLine’s customers also have unique access to a community of over 300,000 accounting and finance users to share best practices.

    • Who are BlackLine's biggest competitors (3-5 companies)?

      FloQast, Oracle, Trintech

    • How/why is BlackLine better than those competitors (or most others in their market)? What about BlackLine is unique, stronger, easier, etc.?

      Companies often select BlackLine because we offer:
      -Solutions that transform accounting productivity with one user experience and a unified platform
      -Continuous automation that helps massively cut accounting workloads
      -A community and customer journey to accelerate modern accounting
      -Less exposure to risk as compared with old software and legacy processes
      -Accounting software that is proven to deliver real results
      -Financial close automation solutions that are owned and managed by the business, with less reliance on IT
      -The industry’s best customer service, ease of use, and adoption
      -Regular, automated product upgrades
      -Connections to ERPs, subledgers, and systems across the finance ecosystem
      -Expanded capabilities that take automation further into every accounting process

    • What kind of features can customers expect BlackLine to release in the near future? And longer term?

      BlackLine is committed to building the platform for the Controllership by continuing to deliver capabilities and solutions that enable Accounting and Finance to shift from producing the numbers to focus on strategic accounting. Please inquire for details around our product vision and roadmap.

    • Which popular or common software does BlackLine integrate with?

      BlackLine integrates with all ERPs and virtually any system. Connectors for SAP, Oracle, Intacct, and Microsoft Dynamics are available. BlackLine also offers various APIs to enable integration across your finance technology ecosystem.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for BlackLine. If it's not simple, use broad estimates or ranges for typical setups.

      Please inquire about pricing.

    • Does BlackLine offer a trial or free download available?

      No.

    • Does BlackLine offer any kind of training/education for their product?

      Training is offered over various channels and in multiple formats based on customers’ needs. All BlackLine customers have 24/7 access to training and education content through BlackLine U, BlackLine’s online learning management system, which delivers prescribed, role-based user training and onboarding curriculum, including access to CPE/CPD course content.

    • Describe the implementation process and timeline for BlackLine software.

      The path from traditional to modern accounting is different across companies. This is why BlackLine has mapped several achievable routes to digital finance transformation that deliver purpose-built solutions built on leading practices to help organizations achieve results quickly. For example, in 60-90 days, implementation might be focused on standardizing reconciliations, building key reports and dashboards, structuring close tasks and workflows, and automated high-volume bank matching—achievable, quick wins that build a solid foundation for further optimization.

    • What are the BlackLine support options? List all.

      All BlackLine customers have access to 24/7/365 support through our BlackLine support portal which provides an easy way to create, track, and manage all support tickets and issues with our global support team. Additional support resources are also available to all customers through the BlackLine Community, our online network of over 300,000 users, and the BlackLine U training platform.

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