Bill.com FAQs

  • Who is Bill.com best for - their role(s) within what kind of companies.

    Bill.com simplifies the way businesses pay and get paid. It’s built for anyone that pays bills, vendors, or contractors. It also makes it faster and easier to invoice customers and accept payments.
    This makes it an ideal solution for small and medium-sized businesses and the accounting or bookkeeping firms that serve them.

    People in the following role(s) will be interested in the benefits of Bill.com:
    - Owner
    - CFO
    - Controller
    - Accountant
    - Bookkeeper
    - Office Manager
    - Finance VPs/Manager
    - Partner, Principal
    - Managing Partner
    - Senior Accountant
    Bill.com also benefits sole proprietors, freelancers and contractors, or anyone that needs to send or receive a business payment.

  • How does Bill.com benefit them?

    Bill.com automates two processes that are traditionally slow, tedious, and paper-intensive—accounts payable and accounts receivable. Bill.com customers free up time to focus on what matters most—their business and their passions.

    Businesses and accountants who use Bill.com can:
    - Cut time spent on bill pay by over 50%
    - Receive payments from customers 3x faster
    - Simplify data entry and speed up reconciliation
    - Find past invoices and other important docs in seconds
    - Review and approve payments from any device, anytime

  • How technical do users need to be to use Bill.com's software?

    Bill.com is built to serve anyone, regardless of technical ability. You can be up and running in minutes, and we offer a 30-day, risk-free trial so you can see for yourself just how simple it is.
    Accounting firms can take advantage of the Accountant Console to access and manage all clients from one place, making it easy for firms to automate the management of client bill pay services

  • What makes Bill.com a leader in this space?

    Multiple awards winner Bill.com has been making it simple for businesses to connect and do business since 2006. Our commitment to this mission—and to every customer that has joined us along the way—has made us the preferred business payments partner of over 60 of the nation’s top 100 accounting firms and four of the top 10 U.S. banks. Each year, over 3 million members exchange over $50 billion in payments on our network.

  • Who are Bill.com's biggest competitors (3-5 companies)?

    Bill.com is a leader in payments space. Paper checks and traditional bill pay offered by Banks are our biggest competitors.

  • How/why is Bill.com better than those competitors (or most others in their market)? What about Bill.com is unique, stronger, easier, etc.?

    Bill.com is better than paper checks:
    1. Security and Fraud Prevention: All payments are made through the Bill.com account. Firms, clients, and their vendors never need to share bank account information in order to facilitate payments via Bill.com. No other solution offers this level of security.
    2. Trust: Bill.com is used and trusted by thousands of businesses and accounting firms to manage bill pay, including over 60 of the top 100 accounting firms. Bill.com offers a combination of training, support, resources, and transparent wholesale pricing to enterprises and accounting firms that are unmatched by the competition.

  • What kind of features can customers expect Bill.com to release in the near future? And longer term?

    Bill.com will continue to innovate to make it easier to pay and get paid and to offer faster payments.

  • Which popular or common software does Bill.com integrate with?

    Bill.com integrates with top software like QuickBooks, Xero, Oracle NetSuite, and Sage Intacct to meet the needs of any business, regardless of size or accounting process. In most cases, Bill.com talks to your accounting system and syncs all your data automatically, so you’ll never have to bounce between two different tabs entering the same information twice.

    Though we don’t integrate with every accounting software, we do provide easy data import/export using .CSV files.

    Plus, we support other common tools like Expensify, Hubdoc, Tallie, Earth Class Mail, and Tax1099 to make the financial side of your business even easier.

  • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Bill.com. If it's not simple, use broad estimates or ranges for typical setups.

    Bill.com offers several pricing plans to fit the needs of any size business:

    - Essentials: $29 per user/month + transaction fees
    - Team: $39 per user/month + transaction fees
    - Corporate: $59 per user/month + transaction fees
    - Accounting firms and Enterprise: Custom pricing – we work with you to develop a flexible pricing plan

    Our transaction fees help cover the costs of ePayments (ACH) and the checks that we mail for you:

    - $0.49 per sent/received ePayment
    - $1.49 per mailed check/invoice

  • Does Bill.com offer a trial or free download available?

    Yes, Bill.com usually offers a 30-day, risk-free trial account. Businesses or accountants have full access to Bill.com within the trial period—no hidden features or limited functionality!

  • Does Bill.com offer any kind of training/education for their product?

    Though many customers use Bill.com as a self-serve solution, we do provide a helpful FAQ section, a resource page full of webinars, case studies, and white papers, and a friendly, U.S.-based support team that’s ready to help you succeed.
    For accounting firms, Bill.com offers product training certification, an online Accountant Resource Center with sales, marketing, pricing, and technical tools to grow your practice, implementation services, and a friendly, U.S.-based support team that’s ready to help you succeed.

  • Describe the implementation process and timeline for Bill.com software.

    It’s as simple as signing up for a trial account and deciding whether Bill.com is a fit for your business! If you like it after 30 days, you simply enter your billing information and start using it.

    For larger businesses, accounting firms, or those on our Enterprise pricing plan, assistance from our implementation team may be helpful. They’ll help ensure that everything goes smoothly while connecting Bill.com with your accounting software.

  • What are the Bill.com support options? List all.

    Bill.com offers friendly, U.S.-based support by email, chat, and phone. Plus, a new self-serve support portal puts clear answers to top questions right at your fingertips.