“We’ve been able to gain a ‘fresh pair of eyes’ perspective from The Bigger Boat in terms of how we approach such a challenge, and successfully change direction, focus and style which could make a huge difference to our target market. Doug, Grace and the team truly understand what it …

"The customer journey process has changed that view, we now look at marketing in a far more end-to-end approach. We’ve only rolled out 10% of the opportunities identified, but it’s already making a difference to our business. By really analysing what our customers are looking for in a print finishing …