"We initially picked our implementation partner based on their skill set, communication skills, and size (we wanted a smaller company so that we could ensure the core team would remain the same). I didn’t realize how important the PROCESS of implementation would be (i.e. ensuring we’re all communicating clearly every step of the way, knowing who’s in charge of what, etc.). Our consultants are great at both focusing on the task at hand, and also at stepping back and look at the bigger picture."