We are certainly seeing among staff, especially with new employees, that they are enjoying the flexibility to select benefits outside of work on mobile devices.

The biggest achievement we’ve had since we’ve been working with Benefex is every single year that we have done so, scheme take up has gone up. So every year for the last six years, we’ve had a record take up which is a massive achievement.

We’re still really new, which is why we’re so pleased to have won the award. Take-up from the first window to the second window went up dramatically. We were really pleased with the progress.

We wanted to find a company to work with that would understand, on a personal and individual level, how much of a difference the right benefits could make for our employees. The benefits needed to accessed in a way that was simple, quick, intuitive, easy-to-use, and built into a system that would appeal to them. For me, the most important thing was that this had to be about our people. Plusnet are a family in Yorkshire, and it’s important, from a cultural perspective, to get the offering right and tailored towards that. Standard products offered in the marketplace wouldn’t work. We wanted someone who would be as excited about thinking out of the box as they were about their existing solutions. That’s why we chose Benefex.

When I was going through the recruitment process, Plusnet Perks was brought up a couple of times. The job itself was already a big interest to me, but with the addition of all the perks, it made it seem even better! It definitely had a very positive impact on my decision to join.

If free beans are the issue it shows we are getting a lot right. What’s more important is it shows we act on things that have been said. And when you look at how much the company has grown, to maintain that engagement is encouraging. These results haven’t come easily, they’re through the continued efforts of everyone. I’m optimistic about the future, the strategy is about keeping what’s important within the culture at Plusnet.

We can’t segment people into certain benefits now. It’s really about offering flexibility and choice. Everybody goes through a unique path in life, and they all want something different, so that’s why we’ve introduced three new categories for benefits.