Benbria is a leader in the area of mobile and text customer engagement, helping the world's greatest retail, hospitality, and restaurant brands to deliver a superior customer experience that goes above and beyond their competitors. Using a variety of mobile, in-store, and on-property technologies including SMS, email, Web, mobile app and kiosk Loop enables brands to capture and direct real-time customer requests, concerns, suggestions, and positive input to management and employees for action and closure. Closing the loop through on-the-spot staff action helps brands to quickly enhance the customer experience during visits, save dissatisfied customers, improve in-store sales conversion rates, avoid online criticism, and foster positive reviews.
“On our 500-acre resort, our team can’t be everywhere at once, so when this came along, we realized that wherever a guest is - on the golf course, down the end of our mile long stretch of beach they have the opportunity to immediately get in contact with us. It was something we immediately embraced."
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Browse Benbria Case Studies, Customer Success Stories, & Customer References from 6 businesses that use Benbria.