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Crimson is a fast-moving technology and recruitment company which specialises in the full range of IT support, consultancy and search and selection services. They employ only the brightest minds that consistently apply imaginative, real world thinking that translates into meaningful, pain- free results. Crimson is an accredited Microsoft Gold Partner and they utilise the world's most advanced and trusted technologies. Whether you want to improve efficiency, compliance, profitability, communications or processes, they provide workable, intelligent solutions that are delivered on time and within budget.
DFC Consultants is home to a Microsoft Certified Training Center, allowing customers to take advantage of hands on, local training. DFC Consultants is a Microsoft Gold Certified partner with locations in Fargo, Bismarck and Dickinson, ND. With over 26 years in business, the professional staff of accountants, technical and application consultants, programmers and sales team works to determine the best solution for each customer.
Provana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience across the collection life cycle. Provana delivers products like compliance management system, collection resolution apps, speech analytics platform, business analytics dashboards and a reliable workforce specifically trained for your needs. Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%
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