"Our use of SmartConnect to assist customers has grown exponentially. The number of customers using SmartConnect to obtain service and increase their uptime has quadrupled in the last year. This expanded use of remote servicing tools also reflects the degree to which radiation therapy technology has become increasingly software driven."

"When a customer buys a service agreement, what they are buying is system uptime. They are buying the ability to consistently deliver treatment … patient to patient. Service is not simply a single engineer with a trunk load of parts, but a full portfolio of technical expertise delivered via multiple …