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Awaken is help their clients to transform their customer experience by connecting the entire customer journey with analytics and giving you the insights that you need to take action and drive positive outcomes. Their software has been designed and created by seasoned customer service professionals, so you not only get a technically excellent solution but one that has been built from the ground up by Contact Centre experts
“With a high agent turnover, many financial contact centres found that their hiring and onboarding costs were not yielding the desired return on investment.”
“With the unprecedented increase in call volumes relating to service enquiries or product-based questions, our retail customer had to quickly source additional agents from other areas of the business to …
“STARS made the decision to implement our dynamic scripting tool due to its flexibility, both in how it manages the agent experience and helps streamline connections. Deployment made it possible …
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