Automation Anywhere FAQs

  • Who is Automation Anywhere best for - their role(s) within what kind of companies.

    We are Automation Anywhere - the Automation Success Platform, a single, connected, scalable platform that automates complex manual processes across all your technology stack. With our complete suite of Intelligent Automation apps and tools, we help you use the power of AI to discover, digitize, automate, and scale any business process to drive collaboration, productivity and business growth.

    Once you’ve automated, we ensure you can securely scale across your company with our trusted cloud: flexible cloud-native automation that’s supported by a global ecosystem of partners and community members that will help you accelerate your automation initiatives.


    Automation leaders, IT leaders as well as business teams across HR, Operations, Sales, Service, Finance and Procurement derive value from the Automation Success Platform. By automating time staking and mundane processes, our customers are able to improve employee productivity, reduce operating costs and drive business continuity leverage our tools. Various industries we support include (but are not limited to):

    • Banking, finance, & insurance
    • Healthcare
    • Life sciences
    • Public sector
    • Education
    • Media & entertainment
    • Retail
    • Manufacturing
    • Transportation & logistics
    • Telecom
    • IT
    • BPO

  • How does Automation Anywhere benefit them?

    Our customers realize the following benefits of deploying our software:

    **Reduced costs**
    Customers realize improved productivity and reduced labor expenses by automating manual and data-intensive processes.

    **Improved customer service**
    Our customers leverage real-time access to customer information allowing their call center agents to accelerate customer request resolution

    **Streamlined operations & reduced risk**
    Simplify and automate manual processes, eliminate processing errors, and reduce operational risk

  • How technical do users need to be to use Automation Anywhere's software?

    Automation Anywhere is easy to use and learn. With intuitive interfaces and simple drag and drop capabilities, building workflows, analyzing large amounts of data quickly or integrating into existing systems is easy for both business and technical users.

  • What makes Automation Anywhere a leader in this space?

    **Innovation on your own terms**
    Our Cloud has a micro-services architecture which means that we upgrade individual services – which you can adopt at your speed while accessing the latest innovation four times a year, without long upgrade cycles is a big deal for our customers.

    **Experience**
    Users can leverage the same easy-to-use web experience, personalized for each persona.

    **Elastic Scale**
    You all have your choice public cloud provider, allowing you to reap the benefits of elastic scale – a technology that grows with your business needs.

    **Flexibility**
    We 100% support private cloud and on-prem deployments with the same functionality that allows for you to control and manage all things automation.

    **Trust**
    We take security, reliability, and trust very seriously. We continue to deliver greater than 99.9% availability and enterprise-class security standards for including Soc1, Soc2, and HITRUST.

  • Who are Automation Anywhere's biggest competitors (3-5 companies)?

    Blue Prism, UiPath

  • How/why is Automation Anywhere better than those competitors (or most others in their market)? What about Automation Anywhere is unique, stronger, easier, etc.?

    Across our platform, there are several differentiators which represent the Automation Anywhere Advantage – the benefits that customers get to embrace that are uniquely ours.

  • What kind of features can customers expect Automation Anywhere to release in the near future? And longer term?

    Across our platform, there are several differentiators which represent the Automation Anywhere Advantage – the benefits that customers get to embrace that are uniquely ours.

    **Experience**

    It begins with delivering a modern, easy experience for everyone who engages with our platform.

    * For business users, we offer _AARI_ (https://www.automationanywhere.com/products/aari), our transformative, intelligent digital assistant.
    * For citizen automators, we offer low-code, no-code and web-based interface. These individuals can build and deliver automation easily without having to use a clunky desktop client.
    * We empower developers to innovate in their favorite language and accelerate with APIs.

    **Connected* ** *
    * Our Automation Solutions include purpose-built features, pre-built automation and native integrations with your existing applications. For example, contact center solution integrates with Google CCAI, Salesforce and Genesys – designed to help you get more from your existing systems and accelerate your digital workforce.
    * We have a complete suite of applications across the automation journey – whether digitizing document processing, robotic process automation, and bot insights, or scaling with your own bot store – it’s all connected with a single user interface and common data layer.
    * We also offer connected process intelligence, which connects data and AI from the entire automation journey.

    **Cloud**
    Being completely cloud-native gives our customers the ability to get the full benefits of speed and scale, while reaping all the benefits of elastic scale, 4 releases a year, and a platform that evolves with our customers' needs.
    And for those customers who aren’t ready to make the leap, we enable flexible deployment options.

    **Trusted**
    We have a commitment to security and compliance, and you can also trust us to deliver 99.9% uptime across our 13 global data centers.

    **Customer success**
    We offer a range of resources and teams to support your automation journey.
    * Anywhere University training drive adoption across developers and business users with Automation.
    * A-People community of over 1M+ members share best practices
    * A global partner ecosystem of 3,000+ technology and integration partners

  • Which popular or common software does Automation Anywhere integrate with?

    We partner with various software and technology providers. _Check out this page for additional details._ (https://www.automationanywhere.com/technology-alliance-program)

  • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Automation Anywhere. If it's not simple, use broad estimates or ranges for typical setups.

    Contact us here: (https://www.automationanywhere.com/contact-us) to learn more about pricing.

  • Does Automation Anywhere offer a trial or free download available?

    Check out the free trial: https://www.automationanywhere.com/request-live-demo

  • Does Automation Anywhere offer any kind of training/education for their product?

    Our customers can choose from a rich library of online courses, role-based learning trails and instructor-led training classes leading to industry-recognized RPA certifications.

  • Describe the implementation process and timeline for Automation Anywhere software.

    Our goal is to make rapid transformation a reality. RPA deployment is as easy as logging in from any browser into your Control Room to create, assign and manage users. No setup, no downloads and no installation required.

    Automation 360 is the cloud-native end-to-end intelligent automation platform used by the world's top enterprises to double the number of automated processes at a fraction of legacy RPA systems’ infrastructure—with 3X faster scaling.

  • What are the Automation Anywhere support options? List all.

    We offer guidance and expertise for enterprise-wide success. Our award-winning products are backed by a worldwide team of highly trained and experienced technical support engineers to meet the needs of the modern enterprise, no matter where your applications are deployed. The following are some of the channels we provide support through:

    * Community Access
    * Chat Support
    * Live Phone Support
    * Toll-free*
    * Escalation Management
    * Scalability Planning
    * Infrastructure Review
    * Disaster Recovery Planning
    * High Availability Consultation
    * Infosec Consultation
    * Product Adoption Review
    * Proactive Expert Guidance & Best Practice
    * Technical Support On-boarding
    * Technical Health Review