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Hear is an AI-powered conversation intelligence platform designed for contact center managers. Trusted by enterprises, Hear delivers unrestricted insights, proactive intelligence, and a unified data source to transform contact centers. By analyzing 100% of customer conversations, Hear uncovers critical insights to boost revenue, improve customer retention, and enhance operational efficiency and compliance—all while ensuring enterprise-grade security at scale.
Propense is an AI-powered solution that uses firms’ historical data, service offerings, internal initiatives, and market events to anticipate where clients have additional needs that a firm isn't currently serving. Propense uses AI-driven analytics, real-time market triggers, and historical service data to predict your clients’ needs and recommend the most relevant services your firm can offer in response.
Unwrap.ai help product and CX leaders better understand their customers with less effort. Their AI organizes and analyzes user feedback so you can build extraordinary products. Automatically integrate and consolidate feedback from wherever users prefer to get in touch. Then get actionable insights through automatic categorization, actionable alerts, powerful dashboards, and anomaly detection.
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