Frequently Asked Questions
Describe who the software is best for - their role(s) within what kind of companies.
AssurX, Inc., provides regulated organizations with a configurable Quality Management System (QMS) that improves quality and compliance, streamlines workflow and controls risk. With a choice of OnDemand or on premise software delivery options, AssurX’s flexible, integrated system automates quality and compliance processes so issues can be centrally managed. AssurX spans across every department in the enterprise, encompassing the entire product lifecycle, and providing a comprehensive quality management software solution for highly regulated FDA, NERC and ISO compliant manufacturers.
How does this software benefit them?
Single Quality and Compliance Platform: One system of seamlessly connected solutions to improve quality, ensure compliance, manage risk and streamline workflow.
Cloud QMS or Onsite Options: AssurX was the first to offer a cloud-based QMS platform. Service is delivered through a privately hosted cloud with enterprise-grade security and data protection with flexible service options.
Streamlined Activities: Automatically orchestrate and track activities, share data and communicate information to the appropriate parties.
Dashboards: Dashboards provide transparency with live, clear views of coordinated activities and information across all areas of the business.
Management Efficiency: Manage operations while detecting, correcting and preventing potential issues.
Stability: AssurX is simple to deploy, configure, use and modify.
Analytics: Powerful real-time trending and analytical tools identify trends and issues before issues can escalate.
Compliance-Driven: AssurX is architected by industry experts and workflows are designed to drive best practices across the quality management ecosystem.
How/why is AssurX better than those competitors (or most others in their market)? What about it is unique, stronger, easier, etc.?
AssurX is the most configurable, easy-to-implement quality management and regulatory compliance software on the market. Install the AssurX platform and turn up processes as required. There is no need to purchase and install new "modules."
Which popular or common software does your product integrate with?
AssurX solutions have been successfully integrated with enterprise applications such as ERP, PLM, MES, LIMS, CRM, and CMMS. Specifically, we’re experienced at integrating with SAP, Oracle, JDE, Peoplesoft, MRO, Siebel, UGS, PTC/Windchill, and leading MES systems, among many others. AssurX believes that systems should interoperate with all enterprise and operational systems within a business and its extended value-chain.
Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc), limits, etc. If it's not simple, use broad estimates or ranges for typical setups.
Software pricing is based on type of service (cloud/onsite), level of professional services required and number or licenses required.
Is there a trial or free download available?
To request an online demonstration, visit www.assurx.com/demo-request.
What kind of training/education is offered?
AssurX offers a full range of flexible training programs that includes standard and customer courses. Training is available in a classroom (AssurX or client site), online and through self-guided tutorials.
Describe the implementation process and timeline.
The AssurX platform is designed for easy implementation. The core platform provides pre-configured software solutions that are based on industry best practices. At any time and for complex or custom implementations, AssurX Professional Services provides expert technical and program management oversight for enterprise QMS implementation. AssurX promotes a co-development environment for the initial deployment and establishes technology and knowledge transfer from the very beginning. This level of partnership with our customers greatly shortens system acceptance time, minimizes organization upset, and maximizes user system acceptance.
What are the support options? List all.
Our support organization is dedicated to resolving your issues quickly and effectively. We view every support engagement as an opportunity to demonstrate our firm commitment to sustaining the highest customer satisfaction ratings in the industry.
You can count on us to help you receive the most from your AssurX technology investment. AssurX users always have timely access to AssurX technical support experts via phone, fax, or email to your company’s designated contacts, with same-day response during regional business hours and days to all support issues.
We also offer a full range of flexible training programs that can be tailored to fit your needs. From regularly scheduled classroom courses to on-site, online and custom programs, AssurX coaching is designed to make customers self-sufficient in managing, using, and expanding the use of AssurX software.
For more information, connect with us today: https://www.assurx.com/connect/