Frequently Asked Questions
Describe who the software is best for - their role(s) within what kind of companies.
Artesian helps business leaders foster customer curious behaviour that helps teams understand and align with their customers better. The more meaningful engagements, differentiates your team from the competition, increases client satisfaction, acquisition and retention, ultimately driving more revenue and faster growth.
How does this software benefit them?
Artesian scans millions of online sources every minute looking for business information and uses algorithms to extract information on the markets, companies, people, sales opportunities and topics that your team are tracking. Insights are ordered by relevancy and can be shared directly from within Artesian to help your team align with your customer and engage in a timely and meaningful way.
How technical do users need to be to use the software?
Basic social media experience.
What makes Artesian Solutions a leader in this space?
Better science: Artesian uses clever algorithms to provide more contextual and relevant information on markets, companies and individuals than traditional lists and search engines. Artesian saves research time, increases productivity and helps your client facing teams understand their customers better.
More than just tech: Technology alone cannot transform the way an organisation does business. With Artesian, you’ll have access to a team of experts who help you implement the solution and foster a customer curious culture across your team.
Bespoke training: Artesian’s dedicated onboarding team, academy learning management system and customer success group ensures organisations get ongoing value and ROI from Artesian.
Who are your biggest competitors (3-5 companies)?
How/why is Artesian Solutions better than those competitors (or most others in their market)? What about it is unique, stronger, easier, etc.?
Information from millions of sources is filtered and prioritised by relevancy. Triggers highlight actionable insight such as opportunities to engage and risks. •
• Markets, company AND individual profiles
• Ease of information sharing
• Mobile app
• CRM integration
• Management dashboard helps track adoption, foster customer curiosity and customer alignment
• Free pre-sales consultancy, sales enablement, training and support
What kind of features can customers expect to see in the near future? And longer term?
Artesian’s latest release builds on our leading enterprise engagement platform, to establish the foundations of an Artificial Intelligence future that promises a revolution in sales and marketing effectiveness. The culmination of months of behind-the-scenes R&D activity, based on an incredibly rich understanding of the enterprise B2B landscape through the eyes of some of the biggest and most influential companies in the world.
Artesian ‘Insight Agent’ is the first step in a series of intelligent chat bots aimed at automating many of the tasks carried out by B2B professionals daily. With the use of advanced natural language processing and predictive analytics, it monitors the user’s pipeline, continually looking for triggers from over 5 billion news and social media articles, learning and filtering based on individual requirements to deliver commercially valuable and immediately actionable insights, telling the user what they need to know and what action they need to take.
This release is the first milestone in our ‘big idea’ – the use of AI and related technologies to make sense of structured and unstructured data, predict customer needs, automate and direct pipeline activities, and deliver hyper-personalised communications and custom marketing.
We would love to tell you more....
Which popular or common software does your product integrate with?
Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc), limits, etc. If it's not simple, use broad estimates or ranges for typical setups.
Pricing packages can be accessed here: https://www.artesian.co/pricing/
Pricing is based on number of users and yearly contracts apply.
Is there a trial or free download available?
Personalised trials are available on request.
What kind of training/education is offered?
Artesian Academy: Complete modules, download guides and watch videos to enhance your sales and Artesian knowledge. All users have free access to a training portal with webinars, product demonstrations and user guides. More info can be found here: https://www.artesian.co/artesian-academy/
Describe the implementation process and timeline.
Receive the latest actionable sales intelligence on your accounts the same day. A dedicated support member will help you personalise your instance and provide any ongoing support.
What are the support options? List all.
Managed Service Packages are available on request. Each user gets access to a customer support manager and team on a 24/7 basis.