"Neighborhood Hero began working with Arbisoft in mid-2008. The two key attributes that we looked for in assessing outsourced development partners were competence and communication. Arbisoft is equal to any competitor in the former, but it is in the latter that they really excel. Arbisoft succeeded in reducing execution risk by getting inside of our business and understanding what we needed, often better than we did. Their communication is articulate and frequent, which takes away a lot of the challenges of managing programmers from afar. Most importantly, however, Arbisoft has always acted as our partner rather than our vendor –they even reinvested a significant portion of their services fee to acquire equity in our company during its start-up phase, which eliminated agency problems and helped project us up the growth curve."