We are a flexible and innovative organisation and we were getting really frustrated about how long it was taking to introduce changes to our surveys.

We looked at other software in the marketplace, but we liked Aquarium the best, particularly the idea of being able to control and manipulate the system according to our needs.The fact that no IT department was required, which is very expensive, was another advantage. It’s relatively inexpensive, simple, quick, efficient, and most importantly flexible to our exact needs.We’ve been able to grow the firm without taking money from vital tasks like marketing. The results have been impressive.

We have two customers – the general public and our panel members so we have to be able to satisfy both. The Aquarium platform drives our customer journey from start to finish. It is an all-encompassing process and we understand that if we are to expand and grow the business we have to rely on technology to help us get there.Aquarium has not let us down which is just as well, as I wouldn’t like to have to start this process all over again!

We are delighted to be working on such an exciting new business venture. This appointment is a huge vote of confidence in Quadra and our ability to deliver a claims service that really makes a difference. The software platform provided by Aquarium delivers the transparency and positive collaborative environment required by Quadra and EIG, and complements perfectly the work we have done for other clients in both our loss adjusting and claims management practices.

We needed something intelligent, intuitive, and with a proven track record in our sector. Aquarium really stood out from the crowd and we were impressed by their dynamism and responsiveness. They used the latest cloud-based technologies, offered out-of-the-box deployment and access from anywhere in the world as well as integration with client facing websites and existing back office systems.Traditional technology models would have held back our initial marketing spend promoting the brand; that’s how significant Aquarium’s transactional model was to our business – we were able to aggressively market and deploy the technology at the same time. So Aquarium really offered everything we were looking for, and we have been delighted with the investment decision we took.

This project has delivered on-time and on-budget. It has also facilitated a transition to a completely paper-free claims process. I believe that what we have sets the industry benchmark and paves the way for us to offer new and innovative solutions to our clients. I am excited about offering our claims processing services to more insurers within the industry.

I know every inch of Aquarium and more importantly, precisely how my processes are defined and work within it. We hold regular internal operational meetings to discuss bottlenecks in processing and I can immediately make all necessary changes. Due to the core flexibility of Aquarium, we see the positive effects immediately. It’s the best decision I ever made for the business, and I can honestly say we would not be where we are today without Aquarium.

Our old system now seems really clunky and completely out-of-date by comparison to Aquarium. They are a million miles apart. The time we spend on claim excess calculations, in particular, has gone and so have any mistakes.

Moving from off-line cold calling to on-line marketing has drastically increased the company’s serviceable market and created massive growth in lead generation. We used Aquarium’s eCatcher to create our 60-second test and it was a breakthrough. Now customers contact us instead of us having to contact them. We save staff time and lower our costs. Brunel Franklin increased the number of leads and resulting claims we processed every month from several hundred to tens of thousands. In two years revenues grew by 1600% each year while staff numbers have risen by just 250%.We grew from zero to being the top claims company in our sector – in just two years. We couldn’t have done it without Aquarium.