The efficiencies Aquarium has brought to the NCI business are significant and compelling. We can now add big brands, as we need, and make changes without Aquarium’s direct involvement, giving us total flexibility. But when we need support, Aquarium is always there with as much or as little as we need, and when we require quick answers — with a client waiting — their response is immediate. We believe that the system s we now have ¡n place are better than Allianz and RSA, with all the power needed to jump through every client’s process and proposition needs, as well as the necessary information security considerations. Most recently we’ve been given the ‘thumbs.up’ from Aviva following extensive technical due diligence by Ernst & Young. We could not have done this without Aquarium’s incredible support.

We have two customers – the general public and our panel members so we have to be able to satisfy both. The Aquarium platform drives our customer journey from start to finish. It is an all-encompassing process and we understand that if we are to expand and grow the business we have to rely on technology to help us get there.Aquarium has not let us down which is just as well, as I wouldn’t like to have to start this process all over again!