Frequently Asked Questions
Describe who the software is best for - their role(s) within what kind of companies.
APS's solution is geared toward mid-sized companies, and we cater to a variety of industries including restaurants, hospitality, healthcare, nonprofits, manufacturing and machinery, education, financial services, religious organizations, oil and gas, technology services, and wholesale, distribution and supply companies. The people we typically work most with are CPAs, CEOs, HR managers, payroll administrators, and managers.
How does this software benefit them?
Our software provides many benefits for our users:
- Control access by assigning permission levels to protect confidential data.
- Intuitively designed dashboard for easy visualization of key data and better decision-making.
- Single point of entry eliminates duplicate processes and the potential for errors.
- Designed for optimal efficiency, usability, and adoption.
- Lifetime customer training to maximize system investment.
- Simplified navigation makes it easy to work quickly and efficiently from task to task.
How technical do users need to be to use the software?
Users of our system do not need to be technologically savvy; they will learn the ins and outs of our system during their training and the implementation process.
What makes APS Payroll a leader in this space?
APS is a leader in our space because we provide a truly unified solution for all aspects of employee management. Our software is developed in-house, so we have designed it to be centralized with the user in mind. With a single sign-on, users can access everything from payroll and benefits administration to scheduling and onboarding.
Who are your biggest competitors (3-5 companies)?
APS's biggest competitors are ADP, Paycor, Paylocity, Paycom, and Bamboo HR.
How/why is APS Payroll better than those competitors (or most others in their market)? What about it is unique, stronger, easier, etc.?
APS is better for two reasons: our software and our support. Our software is developed in-house by using customer feedback to ensure we're providing the best user experience. Our support team, from implementation and training to account managers and customer success, are there to help our customers get the most out of their investment. Our success is your success.
What kind of features can customers expect to see in the near future? And longer term?
Currently, APS is working on a mobile app which is expected to release sometime in the near future.
Which popular or common software does your product integrate with?
APS integrates with well over 100 systems, and we have the ability to develop an integration we do not currently support if that's what our clients need. Some of our featured integrations are with Aloha, Sage Intacct, Compeat, Capital One, Wells Fargo, Charles Schwab, Ascensus, Emaint, and TimeClock Plus, just to name a few.
Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc), limits, etc. If it's not simple, use broad estimates or ranges for typical setups.
The price of the system depends on what add-ons a client wants. We do require payroll services should a potential customer want to utilize our solution at a base per employee per pay run fee; additional add-on services include scheduling, Core HR, recruiting & onboarding, and ACA reporting to name a few. Anyone interested in receiving a free quote can visit www.apspayroll.com/pricing or call 855.945.7921 to request customized pricing.
Is there a trial or free download available?
There is no free trial of our system. However, anyone interested in seeing our platform can schedule a free demo by calling 855.945.7921.
What kind of training/education is offered?
During your training process, APS will use your company's data so you can learn what the system will look like when you run a live payroll. We create a customized training plan for you in order to address the individualized needs your company has. Our one-on-one training approach gives customers the confidence to use the system to the best of their ability.
Describe the implementation process and timeline.
Our implementation process can take anywhere from 4 to 6 weeks. During this process, we will run parallel payrolls to ensure that all the information we have is accurate and matching up with your current providers. In order to make the entire implementation go as smoothly as possible, our tailored integrations with your current solutions make sure you can continue to use existing business investments.
What are the support options? List all.
The APS Help Center provides extended support accessibility in addition to a comprehensive resource library, which helps our clients to get the most out of our solution. Clients can submit a service request through the APS Help Center and then track its status until resolution. Customers are emailed in real time as their request is processed and resolved; clients are also able to access a history of request activity as needed. Should a customer have a quick question, APS is available to answer quickly through our chat option. We have a very quick response time, as 85% of customer support tickets are responded to within an hour. Our comprehensive resource library houses training tutorials, guides, videos, how-to's, documents and FAQs should customers want to explore everything APS has to offer. As a part of our APS Help Center, customers receive access to a dedicated team of Account Managers who make a point to learn about the companies they work with and form a lasting relationship with. We like to credit our 98% customer satisfaction rate in part to our APS Help Center, and to the fact that our customers are at the forefront of software development.