Our software is used by contact center agents and supervisors, internal helpdesk operators, field sales teams and other heavy communicators. Our solution is natively integrated into Microsoft Teams and actually holds an industry-first certification by Microsoft as a Connected Contact Center for Microsoft Teams.
The ease of use for our end users is unique in the market. E.g. we use Microsoft Teams presence for every agent and enterprise user. We provide users with unprecedented productivity. It is easy to understand, easy to use (just like their Teams client) and easy to attach to other data systems, such as CRM, ITSM or ATS so that context always moves with a customer throughout a myriad of communication channels, from voice to webchat. Also, Anywhere365 has built-in conversational AI voice bots and chat bots that can handle up to 65% of easy to answer questions.
We are confident to say that our users do not need any technical knowledge. Our customers report sky-high rapid adoption rates amongst agents and supervisors. In fact, with our unique low code Dialogue Studio designated users can easily drag and drop nodes without codes to a canvas to build custom voice bots and other applications. And supervisors can configure components of any UCC. Some former Genesys customers tell us it’s never been easier to change agent presence, review reports, adjust menus, and more.
From day one Anywhere365 been created for the Microsoft buyer, fully leveraging all existing investments in the Microsoft 365 ecosystem for any dialogue across the enterprise. We are recognized by Gartner as an A-player in the Microsoft space, have 1800+ happy enterprise customers all over the globe and were the first in the world to be certified by Microsoft as a Connected Contact Center for Microsoft Teams.
o Anywhere365 is unique in the way it’s built. From day one it’s been created for the Microsoft buyer, fully leveraging all existing investments in the Microsoft 365 ecosystem. Very different from any other vendor who is also trying to capture part of that large and also rapidly growing sector of the market, mostly with a basic Teams integration.
o We have a significantly enhanced and much broader offering over and above other vendors, which we call Dialogue Management. The difference between the contact center approach and the dialogue management approach is that we believe that every Teams user in an organization can be a ‘contact center agent.’ Not just in theory - our pricing model makes it more than feasible. You don't need to pay per agent, but per concurrent calls.
o Businesses that are now using Microsoft Teams, no longer need to maintain two versions of presence, one for agents and one for enterprise users. We have no concept of agent presence, but use Microsoft Teams presence for every agent and enterprise user. This ease of use for the end user is unique in the market
o Anywhere365 tracks and reports on the time a customer spent within the entire organization, so not just within the contact center. We provide a 360-degrees view on all enterprise dialogues, with any enterprise user on Microsoft Teams. This is unique to Anywhere365.
o Anywhere365 is powered by and integrates with the entire ecosystem of Microsoft solutions. Note that using a low code Dialogue Studio tool, Anywhere365 also integrates with other AI tools, including Google Dialogue flow. No other vendor has this.
Microsoft Dynamics 365, Microsoft Graph API, SAP C4C, ServiceNow, Salesforce, ServiceNow, Bullhorn and over 30 other daya systems. Google Dialog Flow, Azure Cortana, Microsoft Text Translator API Verint, Injixo, Teleopti, and more.
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