AnswerHub FAQs

  • Who is AnswerHub best for - their role(s) within what kind of companies.

    Devada’s AnswerHub powers DZone.com and developer communities for many tech and tech-enabled giants, including IBM, Microsoft, LinkedIn, Epic Games, and Disney Pixar.

  • How does AnswerHub benefit them?

    Questions, answers, ideas, and knowledge base articles: Capture, organize, and share knowledge in a variety of formats that make it easy for your team, customers, or users to find and use.

    Gamification and email notifications: Engage your community with reputation scores, badges, topic and user following, and email notifications.

    Advanced moderation, role-based permissions, access control: Control every aspect of content, users, and access with advanced community management tools.

    Plug-ins, theming, API, and SDK: Customize your AnswerHub community by extending its functionality or adding a new theme.

  • Does AnswerHub offer a trial or free download available?

    We offer trials and will even help you set up your test site with custom branding and content.

  • Does AnswerHub offer any kind of training/education for their product?

    When you purchase AnswerHub, you get multiple onboarding sessions where a specialist goes through features, the administrative dashboard, and everything you need to know. But don't worry, there's also a success site that we give you and your other administrators so you can collaborate and work with other end users.

  • What are the AnswerHub support options? List all.

    Anyone who has purchased AnswerHub receives support in three main ways: 1) a dedicated customer success specialist who will help you get set up, maintain, and grow your community, 2) easily submit help tickets through our portal, 3) access to the customer success portal where you can collaborate, learn, and suggest new features alongside other AnswerHub users.