Amdocs Customer Management is an integrated, on-premise customer relationship and revenue management platform designed to help communications service providers (CSPs) deliver more personalized and consistent interactions. The software offers modules for social media monitoring, self service, call center, help desk, and customer support. These features empower customer care agents to provide informed responses to consumer queries on all channels, including in-store, social sites, email, and company websites.
Amdocs Customer Management also presents tools for multichannel selling, such as inventory management, retail POS (point-of-sale), combined quoting and sales force automation, and sales order management. These functionalities enable CSPs to allow their customers to purchase on their preferred channel, or to utilize several channels for one transaction.
amdocsONE offers a dynamic and open portfolio to help meet your vital business needs. This suite of modular, cloud-native services and solutions permit you to digitize, automate, and modernize your business. With amdocsONE, you can perform the following tasks:
Grow your entertainment and media business
Provide a digital-enabled user experience and boost consumer revenue
Upgrade to open cloud networks and utilize 5G
Offer automated, quality enterprise services
Enter new fields and transform the sector to improve brand value and loyalty
The amdocsONE portfolio uses micro-service technologies to boost time to market. It delivers in rapid DevOps sprints, with complete accountability, to drive agility, enable optimal scope, and reduce costs. The services assist you to retool and reskill your enterprise, enhance efficiency and decrease TCO, and transform and consolidate legacy processes. The vendor continuously updates the portfolio and recently introduced the amdocsONE summer edition.
A broad set of effective products to build loyalty and grow revenue.
Designed on microservice, cloud-native technologies for fast time-to-market.
Small iterations drive agility, provide optimal scope, and control costs.
Amdocs offers pricing information by quote. Contact them directly to get a custom quote for your organization’s requirements.
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