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Alterna CX

Read 8 Alterna CX reviews and testimonials from customers, explore 8 case studies and customer success stories, and watch 1 customer videos to see why companies chose Alterna CX as their Customer Experience Systems

Alterna CX is a leading experience management software company, among the top 3% of vendors globally recognized by Gartner. Alterna CX's AI-based solution streamlines and organizes all the CX “signals” generated by customers via surveys, text, complaints, social and digital conversations, and other interactions. Its machine learning tech then flags problems and opportunities to pay attention to, improving response times, reducing manual work, and showing what factors contribute most to CX quality and customer loyalty.

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  • 8 Testimonials View
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  • 1 Customer Videos View
Customer Rating Review Score based on 1093 reference ratings
4.8/5.0 (1093)

8Testimonials

  • “ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends …

    Ebru Darip Chief Marketing and Digital Officer

  • "Reaching out to the customers within 24 hours from the time they give us feedback creates the best experience for our customers. With Alterna CX, we decreased first response time …

    Vipul Kothari Senior Manager Customer Experience

  • "We work with Alterna CX as they offer the best technology and strategic solutions for customer experience management by revealing our customers’ lifecycle and journey, which is one of the …

    Serhat Sarıtaş Customer Experience Strategy & Journey Chapter Lead
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8 Case Studies

  • How Sharekhan, by BNP Paribas, strengthened the connection with its 1.4 million …

    Vipul Kothari Senior Manager Customer Experience

  • Europe’s leading bank manages CX proactively

  • Improving Customer Experience in Five Countries with a Streamlined VoC Program

7 more case studies currently locked

1 Customer Videos

  • Koçtaş - Customer Success Story ( Ebru Darip - Chief Marketing and Digital Officer)
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    Ebru Darip Chief Marketing and Digital Officer
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Additional Alterna CX Information & Resources

Read Alterna CX Reviews, Testimonials & Customer References from 8 real Alterna CX customers.

Browse Alterna CX Case Studies, Customer Success Stories, & Customer References from 8 businesses that use Alterna CX.

Watch Alterna CX Customer Videos to learn why 1 businesses chose Alterna CX.

FeaturedCustomers has 2,063,211+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.