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Alterna CX is a leading experience management software company, among the top 3% of vendors globally recognized by Gartner. Alterna CX's AI-based solution streamlines and organizes all the CX “signals” generated by customers via surveys, text, complaints, social and digital conversations, and other interactions. Its machine learning tech then flags problems and opportunities to pay attention to, improving response times, reducing manual work, and showing what factors contribute most to CX quality and customer loyalty.
“Customer feedback was collected manually, making the program prone to biases and uncertainties. So, we partnered with Alterna CX to design and implement an identical Voice of Customer solution in …
"Sompo Japan Insurance, the Turkish subsidiary of Sompo Japan Tokyo uses Alterna CX to track customer satisfaction for its auto and property divisions. The transactional NPS program makes real-time interventions …
“Magic Quadrant for Voice of the Customer."
Read Alterna CX Reviews, Testimonials & Customer References from 8 real Alterna CX customers.
Browse Alterna CX Case Studies, Customer Success Stories, & Customer References from 8 businesses that use Alterna CX.
Watch Alterna CX Customer Videos to learn why 1 businesses chose Alterna CX.
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