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Alterna CX

Read 8 Alterna CX reviews and testimonials from customers, explore 19 case studies and customer success stories, and watch 1 customer videos to see why companies chose Alterna CX as their Social Listening Software

Alterna CX is a leading experience management software company, among the top 3% of vendors globally recognized by Gartner. Alterna CX's AI-based solution streamlines and organizes all the CX “signals” generated by customers via surveys, text, complaints, social and digital conversations, and other interactions. Its machine learning tech then flags problems and opportunities to pay attention to, improving response times, reducing manual work, and showing what factors contribute most to CX quality and customer loyalty.

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  • 8 Testimonials View
  • 19 Case Studies View
  • 1 Customer Videos View
Customer Rating Review Score based on 1128 reference ratings
4.8/5.0 (1128)

8Testimonials

  • “ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends …

    Ebru Darip Chief Marketing and Digital Officer

  • "We work with Alterna CX as they offer the best technology and strategic solutions for customer experience management by revealing our customers’ lifecycle and journey, which is one of the …

    Serhat Sarıtaş Customer Experience Strategy & Journey Chapter Lead

  • "Akbank, one of the leading banks in Europe, uses Alterna CX to measure customer experience everyday in more than 800 of its branches, digital banking channels and its contact center. …

    Akbank
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19 Case Studies

  • Improving Customer Experience in Five Countries with a Streamlined VoC Program

  • Bancassurer Improves Customer Focus Across the Firm

    Serhat Sarıtaş Customer Experience Strategy & Journey Chapter Lead

  • Beyond Menu tracks 1,000s of restaurant locations daily with Alterna CX

18 more case studies currently locked

1 Customer Videos

  • Koçtaş - Customer Success Story ( Ebru Darip - Chief Marketing and Digital Officer)
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    Ebru Darip Chief Marketing and Digital Officer
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Additional Alterna CX Information & Resources

Read Alterna CX Reviews, Testimonials & Customer References from 8 real Alterna CX customers.

Browse Alterna CX Case Studies, Customer Success Stories, & Customer References from 19 businesses that use Alterna CX.

Watch Alterna CX Customer Videos to learn why 1 businesses chose Alterna CX.

FeaturedCustomers has 2,123,298+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.