Alterna CX

Read 8 Alterna CX reviews and testimonials from customers, explore 8 case studies and customer success stories, and watch 1 customer videos to see why companies chose Alterna CX as their

Alterna CX is a leading experience management software company, among the top 3% of vendors globally recognized by Gartner. Alterna CX's AI-based solution streamlines and organizes all the CX “signals” generated by customers via surveys, text, complaints, social and digital conversations, and other interactions. Its machine learning tech then flags problems and opportunities to pay attention to, improving response times, reducing manual work, and showing what factors contribute most to CX quality and customer loyalty.

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  • 8 Testimonials View
  • 8 Case Studies View
  • 1 Customer Videos View
Customer Rating Review Score based on 937 reference ratings
4.8/5.0 (937)

8Testimonials

  • "Reaching out to the customers within 24 hours from the time they give us feedback creates the best experience for our customers. With Alterna CX, we decreased first response time …

    Vipul Kothari Senior Manager Customer Experience

  • “Customer feedback was collected manually, making the program prone to biases and uncertainties. So, we partnered with Alterna CX to design and implement an identical Voice of Customer solution in …

    Andrus Kotri Customer Experience Manager

  • “A key success factor for Aksigorta is taking timely actions with our AI-enhanced Voice of the Customer Program. Monitoring all customer needs and loads of customer reviews helps us to …

    Anıl Erdoğan Özark Head of Marketing
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8 Case Studies

  • Europe’s leading bank manages CX proactively

  • Improving Customer Experience in Five Countries with a Streamlined VoC Program

  • Koçtaş - Customer Case Study

    Ebru Darip Chief Marketing and Digital Officer
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1 Customer Videos

  • Koçtaş - Customer Success Story ( Ebru Darip - Chief Marketing and Digital Officer)
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    Ebru Darip Chief Marketing and Digital Officer
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Additional Alterna CX Information & Resources

Read Alterna CX Reviews, Testimonials & Customer References from 8 real Alterna CX customers.

Browse Alterna CX Case Studies, Customer Success Stories, & Customer References from 8 businesses that use Alterna CX.

Watch Alterna CX Customer Videos to learn why 1 businesses chose Alterna CX.

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