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Alterna CX

Read 8 Alterna CX reviews and testimonials from customers, explore 8 case studies and customer success stories, and watch 1 customer videos to see why companies chose Alterna CX as their Customer Experience Systems

Alterna CX is a leading experience management software company, among the top 3% of vendors globally recognized by Gartner. Alterna CX's AI-based solution streamlines and organizes all the CX “signals” generated by customers via surveys, text, complaints, social and digital conversations, and other interactions. Its machine learning tech then flags problems and opportunities to pay attention to, improving response times, reducing manual work, and showing what factors contribute most to CX quality and customer loyalty.

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  • 8 Testimonials View
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  • 1 Customer Videos View
Customer Rating Review Score based on 1008 reference ratings
4.8/5.0 (1008)

8Testimonials

  • “A key success factor for Aksigorta is taking timely actions with our AI-enhanced Voice of the Customer Program. Monitoring all customer needs and loads of customer reviews helps us to …

    Anıl Erdoğan Özark Head of Marketing

  • "Sompo Japan Insurance, the Turkish subsidiary of Sompo Japan Tokyo uses Alterna CX to track customer satisfaction for its auto and property divisions. The transactional NPS program makes real-time interventions …

    Sompo Japan Insurance

  • "Akbank, one of the leading banks in Europe, uses Alterna CX to measure customer experience everyday in more than 800 of its branches, digital banking channels and its contact center. …

    Akbank
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8 Case Studies

  • Alterna CX Received an Honorable Mention in Gartner’s Magic Quadrant for Voice …

    Jim Davies Gartner

  • Decreasing the Complaints About Life and Non-Life Insurance Products

  • Europe’s leading bank manages CX proactively

7 more case studies currently locked

1 Customer Videos

  • Koçtaş - Customer Success Story ( Ebru Darip - Chief Marketing and Digital Officer)
    Play Video
    Ebru Darip Chief Marketing and Digital Officer
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Additional Alterna CX Information & Resources

Read Alterna CX Reviews, Testimonials & Customer References from 8 real Alterna CX customers.

Browse Alterna CX Case Studies, Customer Success Stories, & Customer References from 8 businesses that use Alterna CX.

Watch Alterna CX Customer Videos to learn why 1 businesses chose Alterna CX.

FeaturedCustomers has 1,911,840+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.