Read 8 Alterna CX reviews and testimonials from customers, explore 8 case studies and customer success stories, and watch 1 customer videos to see why companies chose Alterna CX as their undefined

Alterna CX is a leading experience management software company, among the top 3% of vendors globally recognized by Gartner. Alterna CX's AI-based solution streamlines and organizes all the CX “signals” generated by customers via surveys, text, complaints, social and digital conversations, and other interactions. Its machine learning tech then flags problems and opportunities to pay attention to, improving response times, reducing manual work, and showing what factors contribute most to CX quality and customer loyalty.

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Customer Rating Review Scorebased on 728 reference ratings
4.8/5.0 (728)

8Testimonials

  • "Reaching out to the customers within 24 hours from the time they give us feedback creates the best experience for our customers. With Alterna CX, we decreased first response time by 70%, closed the loop with 96% of NPS detractors and achieved 30pt growth in NPS last year. "

    Vipul KothariSenior Manager Customer Experience
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8 Case Studies

  • Innovative insurer improves 3rd party ecosystem services

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1 Customer Videos

  • Play Video
    Ebru DaripChief Marketing and Digital Officer
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Additional Alterna CX Information & Resources

Read Alterna CX Reviews, Testimonials & Customer References from 8 real Alterna CX customers.

Browse Alterna CX Case Studies, Customer Success Stories, & Customer References from 8 businesses that use Alterna CX.

Watch Alterna CX Customer Videos to learn why 1 businesses chose Alterna CX.

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