Frequently Asked Questions
Describe who the software is best for - their role(s) within what kind of companies.
Businesses and organizations in any vertical that use Virtual Machines (VMs) and/or Office 365
Managed Service Providers (MSPs)
IT resellers and VARs
IT consultants
How does this software benefit them?
Gives them peace of mind in relation to their data protection and disaster recovery strategy, by providing robust and reliable backup, replication and recovery functionality
How technical do users need to be to use the software?
Software is intuitive with an accent on ease of use
What makes Altaro a leader in this space?
* Quality products that do what they say on the tin, characterized by ease of use
* Outstanding 24/7 technical support at no extra cost; average call response time of 22 seconds
* Excellent educational resources
* Channel-centric
Who are your biggest competitors (3-5 companies)?
Acronis
Datto
Nakivo
StorageCraft
Veeam
How/why is Altaro better than those competitors (or most others in their market)? What about it is unique, stronger, easier, etc.?
* Ease of use - no bloatware that inflates costs and complexity
* Get up and running in just minutes
* Outstanding 24/7 tech support
* See also https://www.altaro.com/switch-to-altaro.php
Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc), limits, etc. If it's not simple, use broad estimates or ranges for typical setups.
Altaro VM Backup: https://www.altaro.com/vm-backup/pricing.php
Altaro VM Backup for MSPs: https://www.altaro.com/msp/vm-backup-pricing-msps.php
Altaro Office 365 Backup: https://www.altaro.com/office-365-backup/pricing.php
Altaro Office 365 Backup for MSPs: https://www.altaro.com/msp/office-365-backup-pricing-msps.php
Is there a trial or free download available?
Yes - free 30-day trials for all Altaro products.
Describe the implementation process and timeline.
You can install or run the solution and start your first backup within 15 minutes
What are the support options? List all.
Outstanding 24/7 support for all active customers and partners at no extra cost, with a call response average of less than 30 seconds
Email, chat, phone support provided round-the-clock directly by Altaro experts, person-to-person with no gatekeepers