Akeneo FAQs

  • Who is Akeneo best for - their role(s) within what kind of companies.

    Akeneo Enterprise PIM is a perfect solution for a long list of organizations, from retailers, eCommerce sellers, fashion outlets, and other consumer-facing companies to manufacturers, distributors, and other B2B businesses. PIM can also be a game-changer for companies with multiple channels, multiple users, or multiple departments managing product information. No matter what you sell, or how you sell it, Akeneo Enterprise PIM can help you better organize and manage your product information.

    Within organizations, anyone working with product data can use Akeneo, from product managers to eCommerce managers and from designers to category managers. Studio and digital asset managers, eMerchandisers, and many other professionals can also use the PIM to enrich or manage product information.

    Akeneo PIM is the only tool that helps all teams create accurate, consistent, and compelling product information.

  • How does Akeneo benefit them?

    By creating one central source of truth, B2B and B2C companies alike can improve the quality of its product information by reducing errors, inaccuracies, and inconsistencies, and replacing them with accurate, consistent, and compelling product information. Akeneo PIM also helps businesses move more quickly by eliminating slow, tedious, manual product information enrichment and management processes, slashing time-to-market and giving marketing and product management teams more time to craft the compelling product content that turns shoppers into customers.

  • How technical do users need to be to use Akeneo's software?

    One of Akeneo PIM’s main selling points is it’s easy-to-use and understand interface. Employees in a wide range of roles and with diverse levels of technical experience can not only understand how to use Akeneo PIM, but will benefit from its many features designed to simplify the processes of enriching and managing product data.

  • What makes Akeneo a leader in this space?

    Akeneo’s focus on product experience and Product Experience Management (PXM) helps set it apart from other PIM providers in the market. The company’s goal is to not just deliver accurate and consistent product data, but to offer customers a more exciting and interesting product experience. This product experience is the foundation upon which a compelling customer experience, crucial to the success of B2B and B2C businesses alike in the omnichannel age, are built. At Akeneo, it is our contention that, in fact, there simply cannot be a compelling customer experience without an adequate product experience.

    Akeneo’s status as an open-source pioneer also positions it as a leader in the space. As part of its commitment to collaboration, we’ve worked to forge a diverse community and dynamic network of partners and external platforms, including many of the largest players in the omnichannel commerce space. We currently boast more than 60,000 live implementations, which help us provide unparalleled market insights for product development. This open source nature also allows Akeneo PIM to be highly customizable to any organization’s wants or needs, and the company’s range of deployment options (Flexible, Saas, PaaS, or on-premises deployment available) allows even more options for customers.

    Last, but not least, Akeneo’s product data intelligence capabilities help us stand out in the PIM space. With our newest product, Franklin, along with its API-powered companion, Ask Franklin, Akeneo helps solve the costly challenges associated with gathering, organizing and managing technical product information by using machine learning-enabled product data intelligence capabilities to automates the process of product information curation and enrichment, addressing a main pain point for most retailers and brands.

  • Which popular or common software does Akeneo integrate with?

    As an open source solution, Akeneo PIM offers users access to a diverse community and a dynamic group of partners and external platforms. Akeneo currently has more than 170 solution and technical partners, and offers a host of connectors to third-party systems, such as Magento, Salesforce Commerce Cloud, Shopify, Google Shopping, and Translations.com.

  • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Akeneo. If it's not simple, use broad estimates or ranges for typical setups.

    In keeping with our open-source roots, Akeneo offers two editions of our software. One is a free-of-charge Community Edition that is available as a download directly from Akeneo’s website. The other is an enterprise edition, which includes additional features and capabilities, that is subject to an annual license fee.

  • Does Akeneo offer a trial or free download available?

    The Akeneo Community Edition can be downloaded, free-of-charge, directly from the Akeneo website. An online demo of the Enterprise Edition is also available via our website.

  • Describe the implementation process and timeline for Akeneo software.

    While implementation and timeline can vary greatly based on the size and scope of each project and company, most instances can usually be implemented in roughly three-to-six months.

  • What are the Akeneo support options? List all.

    Akeneo provides SLA support for every Enterprise Edition customer.