Aiwo transforms customer contacts from all the company's service channels into business and process development and decision-making information. Aiwo reports the costs and efficiency caused by failure demand and the amount of extra work in different products, services and processes.
"We aim to understand customers emotions and feelings across the customer journey. That’s why we measure the emotional experience and try to understand it better. We ask from our customers in certain touch points what sort of emotional experience we managed to give them. In addition to that we ask the open question “Why?” so we can measure what drives our customers’ emotional experience."




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