Aiwo transforms customer contacts from all the company's service channels into business and process development and decision-making information. Aiwo reports the costs and efficiency caused by failure demand and the amount of extra work in different products, services and processes.
"Our Customer Experience and Research team has eight employees. We actively work together with all business units at Fennia. We have created a common goal for customer experience that we …
"We have to have our fingers on the pulse of the customer all the time. We need to listen to them and understand their experiences when they are consuming our …
"We aim to understand customers emotions and feelings across the customer journey. That’s why we measure the emotional experience and try to understand it better. We ask from our customers …
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