Aiven FAQs

    • Who is Aiven best for - their role(s) within what kind of companies.

      One unified platform to stream, store, and serve data on any cloud. Aiven is a versatile platform empowering you with AI-driven workload optimization and control over your data. Deploy widely adopted technologies across multiple clouds with just a few clicks to stream, store, and serve your data.

      Executives (C-level/VP): In charge of the cloud and open source strategy of the company. Manages product and engineering teams. Who need to:
      * Increase time-to-market with new services/ capabilities
      * Decrease costs
      * Improve customer experience with innovation that drives revenue

      IT Managers : Drives cloud migration, IT modernization and transformation efforts. Responsible for automated platform solutions for internal teams, basically mimicking an external managed cloud service provider. Who need to:
      * Implement multi-cloud strategies
      * Scale efficiencies and new ways of working across multiple teams, projects and environments
      * Find and hiring staff with relevant skill sets

      Architects (Platform, Cloud, Enterprise): Specialists in cloud/ platform technologies, provide the “platform as a service” internally to application teams. Who need to:
      * Ensure future proof architectural choices - scalability, choice of technologies/ clouds, …
      * Integrations between technology components - what works, what not
      * Maintaining security and compliance of the architecture

      Developers (Practitioners/Engineers): Who need to:
      * Meet deadlines on fast-paced deliverables
      * Have the ability to use tools they are familiar with in order to focus on what they do best - developing innovative solutions
      * Spend less time maintaining tools / infrastructure

    • How does Aiven benefit them?

      * Focus technical skills on innovation and value: Aiven helps to reallocate that skill by leveraging widely adopted open technologies that can be applied wherever necessary with a common API across clouds.
      * Accelerate application development: Aiven deploys your data infrastructure in any cloud with just a few clicks to increase the velocity of your initiatives. Aiven also provides AI-driven actionable insights to speed up coding, optimize workloads, and reduce issue resolution time.
      * Consolidate data infrastructure: Aiven gives you greater control of your data infrastructure management by standardizing security, governance, observability, and visualization through a single, unified platform.
      * Govern security and compliance: With Aiven, you can apply organizational policies once across your data infrastructure. Aiven provides end-to-end security with dedicated virtual machines, encryption in transit and at rest, automated security updates, and more. Our services are ISO 27000-series, GDPR, CCPA, HIPAA, and PCI-DSS compliant.
      * Optimize cloud costs: Aiven provides transparent and predictable pricing to avoid surprises and reduce your overall spend. Aiven can also be deployed in your existing AWS, Google, or Azure cloud to take advantage of your negotiated discounts.
      * Get world-class service and support: Aiven offers expert services to guide you on your path and support tiers that match the toughest enterprise requirements for best practices, technical quality, and speed of issue resolution.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Aiven. If it's not simple, use broad estimates or ranges for typical setups.

      Aiven's pricing is all-inclusive and transparent, providing you with the confidence and ease to forecast monthly expenses without any surprises from variable costs.

      Bring Your Own Cloud (BYOC) available for larger setups: Run Aiven services in your own cloud account to achieve lower TCO. Accelerate time-to-value with our self-service BYOC automation.

      Aiven categorizes plans into 5 different tiers. These are Free, Hobbyist, Startup, Business and Premium. Most technical features are available in all tiers. One key difference between the tiers can be the number of dedicated VMs. The more VMs there are, the more resistant the service is for any anomalies. Our Hobbyist/Startup tiers are typically recommended for test environments, Business for production environments and Premium for enterprise-level production environments.

      Aiven proactively monitors all services 24/7/365. Our personnel are automatically alerted to any service anomalies for immediate resolution. Additionally, your account includes email and chat support. Three additional support tiers are available for a fee.

    • Does Aiven offer a trial or free download available?

      Aiven offers free plans for PostgreSQL®, MySQL and Redis®*, available across nine AWS regions globally. The free plans are limited in size but can be run indefinitely free of charge.

      The full platform free trial gives you $300 of credit for 30 days that you can use on any service types and plan sizes. You can run free services alongside your trial, they will not impact your trial credits and will continue to run after the trial has expired.

    • Does Aiven offer any kind of training/education for their product?

      The Aiven Developer Center contains a number of Guides, Workshops, and other guidance to get started quickly and easily to gain value from your data.
      * Stream: Guides to powerful and flexible tools for real-time data processing, analysis, and visualization.
      * Store: Guides to reliable, scalable, and cost-effective solutions for managing and processing large volumes of data.
      * Serve: Guides to track and analyze data consumption, optimize resource allocation, and improve system reliability.

      Workshops: Upgrade your skills through free, real-time workshops where you can actively engage, ask questions, and connect with industry experts and developer advocates to learn how to store, stream, or process your data.

    • What are the Aiven support options? List all.

      Aiven Open Source Program Office: At Aiven, we contribute back to the open source community. That’s why we created our Open Source Program Office (OSPO) – so we have a dedicated team to focus on this cause. The Aiven OSPO makes sure that the projects we offer as managed services are well maintained. We not only take care of Aiven's OSS projects, we also keep a watchful eye on all open source projects that impact Aiven, actively collaborating with external contributors.

      Aiven Expert Services: Technical expert services to help you establish your Center for Enablement, a cross-functional team that accelerates the adoption and use of new cloud data infrastructure technologies across your organization.

      Aiven Support: Aiven operates 24/7/365 monitoring on the Cloud Services and Aiven's personnel will be automatically alerted on any service anomalies. Aiven's personnel will commence work on any issues in system operations requiring manual intervention without delay.

      Aiven provides Basic level support without separate charge for regular subscriptions (which is included in all paid service plans) through the Aiven Support Center within the Aiven Console. Responses are provided on a best-effort basis during the same or next business day.

      Aiven also offers three additional support tiers on top of the free Basic tier described above: Essential, Advanced, and Premium. Different tiers consist of a mix of phone support, response times and technical account management depending on the level of commitment.

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