Airbase FAQs

  • Who is Airbase best for - their role(s) within what kind of companies.

    Airbase’s spend management platform encompasses every step of all non-payroll dollar spend. The platform includes comprehensive accounts payable, a corporate card program, and employee expense reimbursements. It’s relied on by accounting and finance teams to automate accounting and operational workflows, speed time-to-close, and eliminate errors. It provides budget owners oversight before spend happens, leaders with real-time reporting for better decision-making, and employees with safe, easy access to funds they need to make purchases and remain productive.

    Airbase is designed to support small to midsize companies with the functionality and depth of a comprehensive enterprise solution. It allows fast-growing companies to scale from founding to IPO, with instant insight into financials to empower the decision-making and responsiveness so crucial to growth.

  • How does Airbase benefit them?

    Airbase’s automation expands the capacity of accounting and finance teams. It reduces errors, speeds the time-to-close, provides budget oversight, automatically creates a full audit trail, offers real-time reporting for better decision-making and clear, efficient workflows for requests and approval for their purchases. Airbase completely transforms the relationship between employees and the budget through increased ownership and accountability, and many businesses say they’ve experienced a cultural shift after implementing Airbase. Robust approval workflows ensure compliance with company policies, and accounting automation saves time and reveals wasted spend. Because every dollar of non-payroll spend is handled on the same platform, budget owners can view actual spending in real time. The resulting savings, plus the cash back earned on the virtual card program, help to offset any costs of the Airbase platform.

  • How technical do users need to be to use Airbase's software?

    Because of its intuitive user interface, Airbase doesn’t require technical knowledge, and a consistent theme in reviews of Airbase’s platform is how easy it is to use. Automated workflows create a smooth user experience, and our customer support team is available for assistance.

  • What makes Airbase a leader in this space?

    Airbase is the first spend management platform that combines fully comprehensive bill payments, employee expense reimbursements, and a corporate card program, with each component supported by accounting automation, customizable approval workflows, and real-time reporting. Taken individually, each module is at least at parity with its major competitors. When combined, the benefits magnify further. A consolidated platform provides a consistent experience for all functions with a central point of reference, and eliminates the need to reconcile multiple systems.

  • Who are Airbase's biggest competitors (3-5 companies)?

    Airbase’s biggest competitors include:
    Tipalti
    Coupa
    Ramp
    Expensify
    Bill.com

  • How/why is Airbase better than those competitors (or most others in their market)? What about Airbase is unique, stronger, easier, etc.?

    Much of the magic of Airbase lies in the unified platform. It’s the only truly comprehensive spend management platform for small to midsize companies. The large enterprise platform solutions, like Coupa, are full spend management solutions, but they are often over-engineered and too expensive for midsize companies. When businesses use multiple, disconnected systems, finance teams face time-consuming manual workflows and confusing processes. When all three components of spend management are combined on the same platform, the work of reconciling different systems is eliminated, and all employees — from those who spend money to those who balance the books — enjoy streamlined processes, standardized workflows, and real-time reporting of all non-payroll spend. It’s even possible to completely eliminate one of the more onerous AP tasks: expense reporting.

  • Which popular or common software does Airbase integrate with?

    Airbase integrates with the following ERP solutions:
    NetSuite
    Sage Intacct
    Xero
    QuickBooks Online
    QuickBooks Desktop

    And the top 27 HRIS systems including:
    Okta
    RIppling
    BambooHR
    Workday
    Freshteam
    Justworks

    And the following common software programs:
    Slack
    Google Pay
    Apple Pay

  • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Airbase. If it's not simple, use broad estimates or ranges for typical setups.

    Airbase offers three tiers of pricing:

    Standard (Up to ~200 employees): A scalable, easy-to-use, entry package with fast time-to-value so you can start saving time and money quickly. Our Standard package offers a platform experience with some or all of our modules and limited access to special features.

    Premium (Up to ~500 employees): Manage efficiency and compliance at scale — higher ROI and same rapid time-to-value. The Premium platform experience often includes all modules but can omit the deeper functionality designed for the needs of large, complex organizations.

    Enterprise (Up to ~5000 employees): Ultimate visibility and control with our most advanced configuration, bringing highest value for large organizations.This full platform experience can include all modules and complete depth of features that address the complex processes of larger companies.

  • Does Airbase offer any kind of training/education for their product?

    Airbase’s Help Center features step-by-step instructions, with videos, for each feature. In addition, the Help Center contains Get Started Guides, Best Practices Guides, and Spend Owner Training information.

    Airbase also runs regular webinars on topics important to its users, and users are encouraged to join the private Off the Ledger Slack group for finance professionals.

  • Describe the implementation process and timeline for Airbase software.

    Airbase has an extensive library of onboarding resources available to guide Base plan customers through their implementation.
    Growth plan customers receive personalized, guided onboarding, complete with support during their first monthly close.
    Enterprise customers have access to a dedicated onboarding manager.

  • What are the Airbase support options? List all.

    Airbase’s support team is frequently mentioned in product reviews as being exceptional in the software industry. Support is available via email, or users can raise a ticket within Airbase. Users can also access a comprehensive Help Center, a library of product videos, regular webinars, a resource center with in-depth guides, and other accounting and finance related content.