Agilisys proved to be absolutely the right choice to come in and carry out a detailed review of our website. The insight they gave us, backed up by hard evidence drawn from extensive site user surveys and real-time user experience observations, was a real eye-opener. More than that, they came up with practical advice that has helped us plot a route map to start vastly improving our website, which is already yielding results.

The Agilisys Engage web chat pilot has been a resounding success. The system is easy to configure and manage, our Customer Services Officers find it easy to use and our customers are very impressed with it. It has already saved us money, will further support our channel shift objectives moving forward and has improved our customer satisfaction levels too.

Agilisys is successfully migrating North Somerset Council from local infrastructure to its Community Cloud platform, a commoditised service that has avoided significant capital investment. Moving to a revenue utility model is giving the council the operational and financial flexibility it requires as well as providing a reliable, resilient, evergreen platform.

Our strategy is to be a ‘Digital First’ council, and Adult Social Care is no exception. We selected the Agilisys Care platform as the key enabler for this strategy in the knowledge that Adult Social Care was on the roadmap in the coming years. We use this technology to support and automate the assessment processes as far as possible so we can direct our scarce resources to those who need it most. This also enables us to cope with the increased demands of the Care Act.

Agilisys enabled Alliance Medical to enhance the service we provide to our commissioners and ultimately to patients under our care. We urgently needed to implement an integrated radiology information system (RIS) and picture archiving and communication system (PACS) solution across 115 sites in the UK. We turned to Agilisys, already a trusted transformation partner, to help us deliver this significant undertaking. Agilisys managed and delivered the whole project lifecycle within the set timeframe and within budget by working collaboratively to ensure the solution was flexible throughout the implementation.

Local government continues to be faced with budget cuts during ongoing austerity measures. My council tax service team has been reduced by two thirds in the past year. Working with Agilisys has provided an efficient revenue collection solution, which has increased our in income and reduced our arrears.

With the support of Agilisys we have been able to clearly identify the work required and the resources we need to establish strong information governance across Adult Social Care and Children’s Services in Tri-borough, and to begin implementing these changes. We are now incorporating Public Health into the work plan and with Agilisys’ input will have a consistent approach to training and communication to maintain DP compliance and take a proactive approach to information sharing as recommended by Caldicott.

We’ve proven that Automate can take the scanned images of all of these documents and categorise them better and more accurately than trained staff can, and that the system can flag up when we’re making mistakes in our categorisation.

To undertake this transformation in only two years is phenomenal.