"While Infor Support is generally very good, and Birst Support is certainly very deep, we are finding it easier at times to talk to ADG than Birst/Infor Support. A quick answer to a question or a 15-minute conversation on a topic can go a long way. As an example of how valuable this sort of collaboration can be, together we figured out a way to get some very powerful functionality into Hybrid 11.19.7 and Birst. While working with ADG, an old trick came up that we got from Infor Dev years ago – the use of the SQL command ‘OPENQUERY’. Using this allows us to hit Live SX on-prem data from within a SQL Server query using ODBC on that server’s host. Since Birst can see SQL Server, ADG immediately picked that up and ran with it. This will allow some near real-time access to live data from within Birst, which is huge for fast-moving operations. Looking forward to that We had a lot of trouble finding resources for Birst when we got started on 11.19.7, and the reason for that is only now becoming clear. Our consultants from Infor and its partners typically are stellar and much appreciated. However, Birst is a new platform, and it is different, structurally, from anything we have used for decades. It is interesting to note that while ADG is a stellar resource for Birst, they are just now learning the ins and outs of distribution (moment of silence, please). That said, ADG is an impressive company whose presence is much appreciated here.“