"We’re very happy with the software we have in place. Our systems perfectly support our processes, ensuring we make things as simple as possible for patients, employers and specialists. We’ve spent a long time refining this. In fact, we’ve been so focused on getting the software right that we’ve never really stopped to consider reporting until relatively recently, when we realised we’ve been spending too much precious time and resource piecing information together from across systems to get a picture of what’s going on. It’s a timely, painful process and we’re not always confident in the figures, so it became clear that we needed to get the information quicker, and to have complete trust in it’s accuracy."