Within an enterprise, our software solutions are often managed by records managers or IT professionals. Access to cleaner content is utilized across organizations at all levels, and business leaders rely on the intelligence garnered from file analysis for critical decision-making.
Adlib helps organizations in highly regulated industries find the right content more quickly, as well as comply with regulations regarding customer information, and automate critical business workflows.
Our Site Services team works directly with client IT departments to ensure a smooth and successful initialization. Once complete, our products run in the background in the environment where they are integrated and do not affect daily document management processes.
Our document enrichment solutions have allowed over 5,500 customers globally to elevate their content and derive the insight that is needed to support critical decision-making and secure competitive advantage.
Nuix, Microfocus, Opentext, IBM
Adlib was among the select companies that Forrester invited to participate in its June 2018 Wave™ Evaluation, File Analytics Providers report. In this evaluation, Adlib was cited as a strong performer and received the highest score possible in the Technology Strategy criterion.
Changes will include integrations with more ECMs, improvements to the deduplication functionality, enhancements to workflow to increase robustness, and more permissions options offering more flexibility for administrators.
Adlib integrates with many popular data management technologies such as Sharepoint, Filenet, Google Drive, Documentum, Microsoft Exchange and more.
We offer perpetual product license pricing as well as monthly subscription pricing options. Pricing is based per server per month, and varies according to the length of contract commitment.
We provide trial keys for those wishing to try out the product (documents will be watermarked). For existing customers, temporary product keys for available to try out upgraded services.
We offer in-person training done by the Services team at the client’s office as part of overall implementation. (In addition to our standard training we offer optional advanced system administration training for those interested.) All clients have a dedicated Customer Success Manager who will work with you to ensure your continued success. A variety of technical support packages are available for customers to select from, based on their requirements.
Once the sales order is created, a dedicated project manager from Adlib Software will work with a client to establish timelines for the implementation. These will necessarily vary depending on a range of factors including the project scope and use case for the product.
Standard Customer Support includes phone support MON – FRI 8 am to 6 pm EST, and access to the Customer Portal which includes toolkits and training resources. Advantage Support options are also available and include upgrades such as 24/7 phone support, a dedicated internal customer environment, and unlimited top-of-queue support tickets.
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