“We realized that pharmacy spending is more than the direct cost of prescriptions. It’s also about the associated cost of how the prescription does or doesn’t support an employee’s overall health and if they end up needing more care or medical intervention. Giving members access to a pharmacist who would provide medication counseling and actively look for potential risks and issues brought us peace of mind. The Accolade pharmacy team reached out to employees preemptively and we found that many of our employees were responsive. And from those conversations between the pharmacy expert and member, we saw medication adherence rates go up and outcomes like avoidable ER trips go down.”