Absorb LMS FAQs

  • Who is Absorb LMS best for - their role(s) within what kind of companies.

    Absorb LMS fuels learning for organizations of all types and sizes, regardless of industry or time zone. Whether you're a small to mid-sized business or a large corporation, our learning management software is intelligently crafted for all types of organizations and learners. Our LMS software focuses on aligning learning needs with business demands, no matter who you're training or why.

  • How does Absorb LMS benefit them?

    Absorb LMS empowers businesses to deliver and track on-brand training that ultimately drives growth and enables learners to thrive. The flexible, cloud-base solution offers the robust features and functions needed to prove ROI for learning programs, reduce manual inefficiencies and engage learners from anywhere. Whether you’re training employees, partners, customers or a mix of audiences, Absorb LMS enables you to connect relevant learning resources to the right people.

  • How technical do users need to be to use Absorb LMS's software?

    The Absorb LMS admin and learner interfaces are both extremely intuitive. Paired with our industry-leading onboarding team and 24/7 in-house support, you’ll be up and running fast. In fact, it’s so straightforward and you can get started within hours—not weeks or months like some competitors.

  • What makes Absorb LMS a leader in this space?

    We’ve been exclusively focusing on eLearning for 17+ years. Serving over 1,100 customers and 12.9 million learners, we have the experience and agility to supercharge learning programs. Absorb LMS earned recognition from FeaturedCustomers, Gartner, PCMag and many others. But we’re not stopping there. Our team of eLearning experts are constantly making updates to enhance the experience for learners and LMS administrators.

  • Who are Absorb LMS's biggest competitors (3-5 companies)?

    Our biggest competitors are a mix of legacy vendors and small- to medium-sized LMS providers. Legacy vendors often lack the agility companies need to evolve. Their products are anything but nimble and serve you less while charging more. Small-to-medium sized providers—while innovative—lack the experience and expertise to serve high-caliber businesses.

  • How/why is Absorb LMS better than those competitors (or most others in their market)? What about Absorb LMS is unique, stronger, easier, etc.?

    Absorb LMS flexibly adapts to changing business landscapes and offers the proven expertise to drive results. Intelligently crafted, the solution is easy to manage and tailor to fit your learning goals and brand. We designed this system to facilitate deeply engaging learning experiences and empower people to learn directly in the flow of work. Plus, unlike many other competitors, Absorb LMS comes standard with 24/7 in-house customer support.

  • What kind of features can customers expect Absorb LMS to release in the near future? And longer term?

    Our team of savvy developers and eLearning experts strive to make meaningful contributions to our software. Instead of periodically adding bells and whistles, we focus on enhancing Absorb LMS features and functions to truly elevate learning experiences. We utilize customer feedback, industry expertise and creativity to ensure Absorb LMS propels businesses forward.

  • Which popular or common software does Absorb LMS integrate with?

    Absorb offers many turn-key integrations, as well as custom integrations. We integrate with applications such as Salesforce, ADP, Namely, BambooHR, Okta SSO, Zoom and more. We also offer seamless integrations with pre-built content libraries such as LinkedIn Learning, Skill Pill, BizLibrary and more to quickly jumpstart training.

  • Does Absorb LMS offer a trial or free download available?

    You can instantly get access to see Absorb LMS in action. You can also sign up for a live demo led by an experienced Account Executive who will be happy to discuss how Absorb LMS can address your specific learning and businesses needs.

  • Does Absorb LMS offer any kind of training/education for their product?

    With 24/7 in-house support, Absorb customers get reliable assistance any time, anywhere. Absorb Academy also serves as a resource where customers can search common questions and get on-demand answers. Onboarding specialists help you quickly get up and running and set you up for success. Continual training is offered through different support packages

  • Describe the implementation process and timeline for Absorb LMS software.

    Absorb is simple to install and we can have you up and running in hours, not weeks. We have an entire team of onboarding specialists ready to guide you through uploading users and courses to the system. We’ll also help with any custom configurations. Processes for more in-depth integrations or customizations progress on a case-by-case basis.

  • What are the Absorb LMS support options? List all.

    Absorb empowers customers to select between three support package tiers. Every customer automatically receives Premium Support included with the platform purchase. Elite and Enterprise Support options are available as well. Pick the support level right for your organization. You’ll get great value and never pay for more than you need.
    A. Premium Support includes: In-house phone support, access to comprehensive knowledge base, dedicated onboarding assistance, onboarding training, access to Absorb Academy and access to a 24/7 in-house help desk.
    B. Elite Support includes all the Premium Support benefits, in addition to: A dedicated Client Success Manager, business reviews and a SSL certificate for a custom URL.
    C. Enterprise Support includes all the Premium and Elite Support benefits, in addition to: Live training, priority service level agreement, priority ticket resolution, invite to all Absorb events and quarterly roadmap reviews.