“We get so many leave requests every day, especially intermittent leave, If they call, I can get a case open very quickly, and let them know if they are qualified for leave. It also helps our managers stay in the loop and find replacements. The self-service portal lets them submit a request from their phone, which also saves a lot of time for me as well.”
“Our intake specialist estimated this morning that she saves between one and two hours per case.”