“There is a night and day difference now in the quality and efficiency of our janitorial services. Working together as partners with ABM, we overcame the challenges of a complicated transition to create an operation that now works like a well-oiled machine. We don’t think of ABM as contractors—they’re part of our team and have our full trust. This is an environment of constant change, and therefore, open and frequent communication is vital. We have that with ABM. Our customers are pleased, too: The manager of our most-visited event, the Anime Expo, is impressed with the cleanliness since we assumed management of the center.”